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Skills

  • Automated Task Scheduling
  • Active Directory Management
  • SonicWall
  • Customer proposals
  • Active Directory Federated Services (ADFS)
  • Azure Active Directory (Azure AD) Integration
  • High-Availability Solutions Implementation
  • Microsoft Exchange
  • Team management
  • First Aid/CPR

Work Experiences

  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Aligned workflow with business scale-up needs.
  • Actively participated in IT budgeting and strategic planning meetings, suggesting infrastructure investments that reduced annual support costs by $9.
  • Conducted in-depth root cause analysis for Windows server issues.
  • Was responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Collaborated with internal stakeholders to define requirements and delivered a scalable Windows infrastructure project that supported growth in 2018.
  • Achieved seamless file sharing.
  • Oversaw the delivery of system project by metric team, which resulted in system.
  • Collaborated with the cybersecurity team to implement Active Directory Federated Services (ADFS), resulting in enhanced security for 8 users across multiple sites.
  • Achieved a $12 cost reduction by consolidating under-utilized Windows file servers into a virtualized environment.

Summaries

  • Delivered projects on time.
  • Boosted security.
  • Collaborative team player with extensive experience in incident response, cutting overall system recovery and diagnosis times by 85%.
  • Windows System Engineer with 15 years of successful quality assurance and budget management experience.
  • Developed a system redundancy strategy.
  • Efficient in server consolidation.
  • Consistently enhanced operational performance.
  • Decreased human errors.
  • Windows System Engineer is a multi-talented Windows System Engineer who is consistently rewarded for planning and operational improvements.
  • Clear understanding of strategic planning and stakeholder engagement as well as project management training.

Accomplishments

  • Monitored and resolved escalated incidents in the service desk, improving resolution times by 76%.
  • Redesigned security policies using Group Policy to enforce stricter access control, increasing data protection by 32%.
  • Improved enterprise-level Windows administration by implementing capacity monitoring and reporting solutions, boosting operational efficiency by 31%.
  • Assessed and improved system performance through tuning of network, CPU, and memory configurations for Windows Servers, increasing throughput by 48%.
  • Deployed a new imaging process that decreased system setup time by 36%, enabling faster workstation delivery.
  • Collaborated with team of 12 in the development of initiative.
  • Designed and implemented secure PowerShell scripts to automate routine administrative tasks across 9 servers, resulting in an efficiency boost of 53%.
  • Facilitated training and knowledge sharing on secure Windows administration practices, improving staff expertise by 62%.
  • Improved incident response times by 19% through the introduction of automated monitoring and alerting systems for Windows environments.
  • Delivered technical training sessions for 6 team members on custom PowerShell scripting, improving automation capabilities by 75%.

Affiliations

  • American Marketing Association
  • Lions Club
  • International Association of Administrative Professionals
  • System Administrators Guild (SAGE) – Member specializing in Windows server environments
  • Storage Networking Industry Association (SNIA) – Participant in file system and data clustering discussions
  • VMware Users Group (VMUG) – Active participant in virtualization best practices discussions
  • TechNet IT Community – Active member, hosting webinars on Windows Server failover clustering
  • Society of Human Resource Management
  • Cybersecurity and Infrastructure Security Agency (CISA) – Regular participant in threat protection and mitigation strategies for Windows platforms
  • Hyper-V Administration Forum – Contributor of content on clustering and optimization techniques

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Kubernetes Administrator (CKA)
  • ServSafe
  • MCSE: Cloud Platform and Infrastructure
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Microsoft Certified: Identity and Access Administrator Associate
  • Salesforce
  • Project Management Professional (PMP)

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