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Skills

  • Sales team leadership
  • Relationship development
  • Training solutions development
  • Team management
  • Educational curriculum design
  • Supervision
  • Project organization
  • Compliance issue reduction
  • Certification workshop facilitation
  • Training program development

Work Experiences

  • Achieved results within the first six months of launch.
  • Created custom training modules on CRM software, increasing system usage adherence by 75% and reducing data entry errors by 65%.
  • Chose and assigned instructors to lead specific training sessions.
  • Collaborated with the HR department to initiate a leadership track for senior Account Representatives, resulting in a 38% higher leadership promotion rate.
  • Tested all training software and hardware prior to beginning training programs.
  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.
  • Used my adult learning and performance expertise to evaluate work-related behavioral and ability issues.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Achieved a 76% increase in team cohesion.
  • Double-checked and double-edited all training materials for accuracy and compliance with company policies.

Summaries

  • Accomplished in developing post-training KPI dashboard analytics, saving the company 14 annually by identifying and eliminating redundant processes.
  • Exceptionally effective at educating people of all skill levels.
  • Successful Training Manager with experience selecting trainers, curriculum, and course plans to meet challenging training goals.
  • Expert in developing curricula and training programs that are aligned with clients' strategic goals, mission, and vision, as well as continuously looking for ways to improve service delivery.
  • Within Miscellaneous, senior Account Representative Training Director and outstanding performer in project management and client relations.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Account Representative Training Director is a multi-talented Account Representative Training Director who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results within 18 weeks of onboarding.
  • Effective at leading classes on a variety of subjects.

Accomplishments

  • Collaborated with team of 9 in the development of initiative.
  • Used performance metric analysis to enhance training subjects, leading to a 47% improvement in first-call resolution rates.
  • Integrated feedback loops into the training process, which boosted subsequent training participation by 51%.
  • Coached & mentored a cross-functional team of 2, increasing team-wide sales close rates by 50%.
  • Resolved product issue through consumer testing.
  • Facilitated performance feedback sessions for junior Account Representatives, leading to a 77% increase in promotion eligibility within one year.
  • Designed and led workshops on advanced CRM tools, enhancing data quality and shortening client prospecting times by 83%.
  • Optimized new product training materials, leading to a 24% increase in first-month sales for new Account Representatives.
  • Successfully launched an Account Representative training video series, lowering the need for in-person training by 78% while maintaining high performance outcomes.
  • Monitored training effectiveness by incorporating analytics into training software, achieving a 25% adherence to training standards over one year.

Affiliations

  • Jaycees
  • Professional Association for Sales and Marketing Training (PASMT)
  • Lions Club
  • International Sales and Marketing Association (ISMA)
  • Project Management Institute
  • Society for Human Resource Management (SHRM)
  • Certified Sales Executive (CSE) – 2024
  • National Association for Business Resources (NABR)
  • Rotary International
  • Emerging Sales Leaders Certification Program 2022

Certifications

  • CompTIA Security+
  • Project Management Professional (PMP)
  • Leadership Effectiveness & Accountability Process (LEAP) - Vantage
  • Certified Training Manager - procedure
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Executive Leadership Coach (CELC) - framework
  • First Aid/CPR Certified
  • Advanced Presentation Skills Certification - standard
  • Certified Sales Leadership Professional (CSLP) - program

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