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Skills

  • Client Satisfaction Improvement
  • Process improvement
  • Client growth strategies
  • Operational improvement
  • Compliance issue reduction
  • Adult learning theories
  • Course development
  • Staff development plans
  • Employee Productivity Improvement
  • Client Retention Strategies

Work Experiences

  • Assessed the effectiveness of training programs and made recommendations to upper management for improvements.
  • Coached new Account Representatives in negotiation techniques.
  • Achieved results within three years.
  • Created surveys to identify training needs based on projected production processes and changes.
  • Collaborated with cross-functional teams.
  • Achieved results within 9 months post-implementation.
  • Created custom training modules on CRM software, increasing system usage adherence by 75% and reducing data entry errors by 65%.
  • Collaborated with cross-functional teams to gather training feedback, refining content and improving training satisfaction scores by 45%
  • Achieved $13 annual savings.
  • Achieved a 46% higher leadership promotion rate.

Summaries

  • Achieved measurable improvements in client retention.
  • Adept at delivering multi-tiered training solutions, improving team engagement by 46% through quarterly training programs presented at Denver regional conferences.
  • Within Miscellaneous, senior Account Representative Training Director and outstanding performer in project management and client relations.
  • Achieved results within 18 weeks of onboarding.
  • In-depth knowledge of the Miscellaneous.
  • Look for a similar position with system of company.
  • Achieved process accuracy improvements of 59% %.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Confident training leader with demonstrated planning, organizational, and leadership skills in stakeholder engagement.
  • Achieved professional milestones.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an individualized, scenario-based coaching approach that resulted in a 28% higher success rate in complex client negotiations.
  • Facilitated performance feedback sessions for junior Account Representatives, leading to a 77% increase in promotion eligibility within one year.
  • Facilitated ongoing mentoring for newly promoted Account Representatives, which resulted in a 85% improvement in client retention statistics across the team.
  • Documented and resolved procedure which led to standard.
  • Coached & mentored a cross-functional team of 2, increasing team-wide sales close rates by 50%.
  • Monitored training effectiveness by incorporating analytics into training software, achieving a 25% adherence to training standards over one year.
  • Designed and led workshops on advanced CRM tools, enhancing data quality and shortening client prospecting times by 83%.
  • Collaborated with team of 9 in the development of initiative.
  • Optimized new product training materials, leading to a 24% increase in first-month sales for new Account Representatives.

Affiliations

  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM)
  • Jaycees
  • Certified Sales Leader (CSL) Certification
  • Rotary International
  • International Society for Performance Improvement (ISPI)
  • Salesforce Certified Sales Cloud Consultant 2020
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Professional Association for Sales and Marketing Training (PASMT)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Salesforce Instructor - category
  • Train-the-Trainer Certification - system
  • Conflict Resolution and Mediation Certification - initiative
  • Emotional Intelligence in Leadership (EI-LDR): Certified - process
  • ServSafe
  • Salesforce
  • Google Analytics Certification - Google
  • SHRM Senior Certified Professional (SHRM-SCP)

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