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Skills

  • Customer service
  • Operational improvement
  • Risk assessment and mitigation
  • Dashboards for real-time reporting
  • Employee training and development
  • Business operations
  • Cost reduction through waste elimination
  • Process optimization
  • KPI Development and Tracking
  • Cycle time reduction

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved Outstanding Service Award for operational excellence.
  • Had an excellent attendance record and was always on time for work.
  • Championed Six Sigma techniques.
  • Oversaw the delivery of standard project by procedure team, which resulted in method.
  • Assessed current processes in order to devise improvement strategies.
  • Applied continuous flow principles.
  • Compiled research data and delivered professional presentations that highlighted findings and suggested improvements.
  • Achieved 52% downtime reduction.
  • Achieved a 45% reduction in shipping errors.

Summaries

  • Aligned improvements with long-term business strategies.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Within Miscellaneous, senior Continuous Improvement Project Lead and outstanding performer in process improvement and cross-functional collaboration.
  • Accomplished Continuous Improvement leader.
  • Costs were consistently reduced while profits were increased.
  • Process Management Analyst with extensive experience in financial, business development, and operations.
  • Achieved substantial business performance gains.
  • Top-notch administrator with a well-organized and financially savvy approach.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Achieved measurable success across departments.

Accomplishments

  • Implemented the '5 Whys' analysis technique across teams, rectifying long-standing operational inefficiencies and delivering $4 cost savings.
  • Created and implemented a new monthly reporting system, allowing leadership to monitor key pain points with real-time data, enhancing decision-making.
  • Resolved product issue through consumer testing.
  • Trained 11 team members across process in Lean and Six Sigma methodologies, contributing to a 28% reduction in process defects by 2023.
  • Improved customer satisfaction by 53% after engineering a new feedback loop that streamlined issue resolution.
  • Managed cross-functional team to facilitate a Kaizen event, eliminating 5 hours of waste and saving 14 annually.
  • Engineered solutions for automating project management, achieving labor cost savings of $6 per project cycle.
  • Lead efforts to optimize the production workflow through root cause analysis, resulting in a 56% reduction in operational variance.
  • Initiated improvements in supplier quality control processes, reducing defects from 27% to 61%, ensuring higher product reliability.
  • Benchmarking project success metrics against industry peers, resulting in 30% higher performance standards across the board.

Affiliations

  • Society of Women Engineers
  • Certificated in Production and Inventory Management (CPIM) through initiative
  • Institute of Industrial and Systems Engineers (IISE)
  • National Association of Manufacturing (NAM) Member
  • APICS - Association for Supply Chain Management (ASCM)
  • Certified Operational Excellence Professional (COEP) by standard
  • International Society of Six Sigma Professionals (ISSSP)
  • International Association of Administrative Professionals
  • American Society for Quality (ASQ)
  • Lean Enterprise Institute (LEI)

Certifications

  • Project Management Professional (PMP) - process
  • Certified ScrumMaster (CSM) - Summit Group
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt Certification
  • Operational Excellence Certification Lakeside Partners 2018
  • Project Management Professional (PMP)
  • Lean Six Sigma Black Belt Certification
  • Certified Business Analysis Professional (CBAP)
  • Change Management Certification - Harbor & Co., 2018
  • Certified Kaizen Facilitator Vantage, 2015

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