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Skills

  • Project organization
  • Assessing risks
  • Data encryption management
  • Budgets
  • Critical infrastructure protection
  • Briefing leadership
  • Training personnel
  • Managing PPE
  • Cryptologic system procurement and configuration
  • Communication with teams

Work Experiences

  • Defined and documented technical support best practices for program and system technologies.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Reviewed technical documentation and procedures for standard and procedure.
  • Helped customers choose products based on their stated needs, intended use, and budget.
  • Was in charge of internal product training for Asana, which included training support staff, end-users, and new hires.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including SAP and Salesforce.
  • Eagerly took part in metric job-related training to improve my skills and expand my knowledge of system technology.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Answered 5 incoming calls on category and standard products from residential and small business customers.

Summaries

  • Dedicated to ensuring secure military communications via well-maintained networks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Subject matter expert on Microsoft Excel with exceptional skills and knowledge in team leadership.
  • Talented United States compliance initiative cryptologic technician with 3 years of experience operating and maintaining a variety of telecommunications systems.
  • Known for strategic planning and dedication to reaching objectives.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Clear understanding of workflow optimization and process improvement as well as workflow optimization training.
  • Performance reporting and strategic planning support strong abilities in team leadership and project management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Cryptologic Technician focused on threat identification.

Accomplishments

  • Ensured compliance with federal security guidelines, achieving CPA for Jira in two years.
  • Developed and enforced encryption standards across 9 devices, aligning with national cybersecurity mandates.
  • Supervised integration of encryption technologies into tactical communication systems, ensuring seamless and secure operations.
  • Managed cryptographic key lifecycle for 11 of secure systems, ensuring consistent, uninterrupted secure communications.
  • Directed network traffic monitoring using HubSpot, identifying and mitigating cyber threats, reducing incidents by 55%.
  • Enhanced secure communication protocols, resulting in a 39% reduction of data transmission errors.
  • Implemented advanced encryption protocols across 15 systems, enhancing battlefield communication security.
  • Assisted in the deployment of encrypted networks during system, enabling 2 troops to maintain secure communications.
  • Led an internal audit of cryptographic protocols, reducing potential risk by 27% during initiative.
  • Performed in-depth risk assessments, reducing risk exposure across 12 key operations.

Affiliations

  • American Society of Safety Professionals
  • IEEE Computer Society - Technical Committee on Security and Privacy
  • Defense Intelligence Agency (DIA) Cybersecurity Division collaboration
  • Toastmasters
  • Defense Information Systems Agency (DISA) Joint Cyber Assessment Team
  • Collaborated with Joint Worldwide Intelligence Communications System (JWICS)
  • CompTIA Member (Security+, Network+, CySA+)
  • Cryptographic Support Group – Internal Military Affiliate
  • Society of Women Engineers
  • InfraGard – FBI-affiliated program for critical infrastructure protection

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Cryptologic Engineer (CCE) – 2019
  • Certified Penetration Tester (CPT)
  • Certified Risk and Information Systems Control (CRISC)
  • Certified Cybersecurity Specialist (FCCS)
  • CompTIA Security+
  • NSA Information Systems Security (INFOSEC) Certification
  • Certified Ethical Hacker (CEH)
  • Cisco Certified CyberOps Associate
  • Certified Public Accountant (CPA)

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