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Skills

  • Business operations
  • Problem resolution
  • User interface understanding
  • Food preparation
  • Pricing tool development
  • Materials preparation
  • Conflict resolution
  • Operational improvement
  • Team management
  • Report writing

Work Experiences

  • Achieved $12 savings.
  • Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.
  • Effectively managed costs and billing, as well as financial discrepancies, by using system software to organize account information.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of billing, collection, and reporting for an office that generated over $8 per year.
  • Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Was in charge of framework files and records for 18 clients, as well as following security procedures to prevent data breaches and misuse.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Accommodated 2 more employees.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Motivated Back Office Supervisor with experience managing large-scale projects, including budgeting and administration.
  • Back Office Supervisor with 3 years of successful workflow optimization and performance reporting experience.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Design and development of successful method embedded software applications in the past.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Proposed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consulted
  • Collaborated with senior stakeholders to implement cost-reduction initiatives, saving the company approximately $13 annually.
  • Identified
  • Recorded
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Initiated
  • Developed a customized CRM training program that helped 16 employees gain proficiency in the new system.
  • Monitored

Affiliations

  • International Customer Service Association (ICSA)
  • Change Management Institute (CMI)
  • Rotary International
  • Lions Club
  • American Marketing Association
  • International Council of Nurses
  • Business Process Improvement Network (BPIN)
  • Lean Six Sigma Certification 2023
  • Jaycees
  • National Association for Business Economics (NABE)

Certifications

  • Certified Vendor Management Expert from Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Institute of Certified Professional Managers' Certified Manager (CM)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Automated Systems and Document Management Specialist certification from Cedar Works
  • Lean Six Sigma Green Belt Certification (LSSGB)
  • Certified Public Accountant
  • Certified Office Efficiency Expert from Chicago
  • CompTIA A+ Technician

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