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Skills

  • Administrative support specialist
  • Dusting furniture
  • Vacuuming
  • Business operations
  • Care of fine art
  • Sage 50 US proficiency
  • Food service background
  • Report writing
  • Personal security
  • Fluent in French

Work Experiences

  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Dealt with a large number of phone calls and emails.
  • Provided deep cleaning services to clients who needed extra help with category areas.
  • Managed rental properties and prepared homes for client arrivals.
  • Organized computer-based information and filed paperwork.
  • Found and ordered office supplies and equipment.
  • In charge of overseeing daily household activities for traveling clients.
  • Operated system equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and method accidents.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Increased my repeat client base by 8% through effective marketing and customer service.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Highly organized and detail-oriented self-starter who excels at working independently to complete tasks to the client's satisfaction.
  • Strengths in client relations and strategic planning backed up by Travel and Hospitality training.
  • Assistant Executive Housekeeper who is efficient, accurate, and detail-oriented and has an innate desire to provide exceptional service.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Knowledgeable Assistant Executive Housekeeper with expertise in marketing and program development.
  • Weekly availability of 11 hours, including evenings and weekends.

Accomplishments

  • Taught
  • Adapted
  • Customer Service: Collaborated with procedure to ensure the delivery of efficient, high-quality service. Consistently recognized by management for providing superior customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw
  • Secured
  • Processed
  • Advised
  • Increased
  • Helped

Affiliations

  • National Council for Hotel Management and Catering Technology
  • Hotel Housekeeping Management Association
  • American Institute for Cleaning Sciences (AICS)
  • Accredited Green Cleaning Network
  • Institute of Hospitality (IOH)
  • International Sanitation and Safety Association (ISSA)
  • Environmental Services (EVS) Professionals Network
  • International Council of Nurses
  • American Medical Informatics Association
  • Green Seal Certified Cleaning Services Network

Certifications

  • Workplace Housekeeping Safety Certificate - program
  • Certified Guest Service Professional (CGSP) category
  • Salesforce
  • Certified Environmental Services Executive (CESE) – International Executive Housekeepers Association
  • Fire Safety and Prevention Certification - category
  • Certificate in Hospitality Operations Ironclad Systems
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Sustainable Hospitality - Beacon Labs
  • Google Certified Professional Cloud Architect

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