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Skills

  • Process improvement initiatives
  • Financial policy development
  • Software integration
  • Internal auditing and reconciliation
  • Business operations
  • Advanced Excel proficiency
  • Automation workflow design
  • Budgets
  • Regulatory compliance
  • Financial Forecasting and Reporting

Work Experiences

  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Achieved this over two years.
  • Collaborated with human resources to refine payroll disbursement methods.
  • Achieved 85% compliance.
  • Achieved a Excellence Award for Excellence in Financial Reporting.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with the IT department to introduce a new fraud detection system, reducing unauthorized charges by 48%.
  • Achieved 52% accuracy in audit findings.
  • Correlated financial aid packages with student retention strategies.
  • Achieved 25% fewer student payment delays.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Dedicated to fostering transparency in student financial services.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Complied with federal and state guidelines.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Delivered comprehensive reports.
  • Contributed to a 57% reduction in student payment delays.
  • Committed to continuous process improvement, resulting in a 81% increase in department efficiency and a 20% drop in billing errors over 2018.
  • Achieved 60% higher student satisfaction scores.

Accomplishments

  • Effectively managed a $18 departmental budget, ensuring expenditures remained within 84% of projected figures.
  • Managed the financial close process for 17+ student financial accounts, reducing discrepancies by 23% year-over-year.
  • Instituted a proactive collections process that increased on-time tuition payments by 74% within the first 6 months.
  • Negotiated and maintained vendor relationships, securing 24% more favorable rates for outsourced financial services.
  • Collaborated with enrollment services to link billing and registration systems, resulting in 42% fewer billing discrepancies.
  • Successfully led project to integrate Microsoft Excel into finance systems, reducing report preparation time from process to initiative.
  • Identified areas for fiscal enhancements that contributed to a $155,000 reduction in student refund processing times.
  • Documented and resolved category which led to metric.
  • Automated manual financial processes, reducing processing costs by $88,000 annually and improving departmental productivity by 77%.
  • Reduced student inquiry volume regarding financial aid processes by 40% through the implementation of an FAQ and self-service portal.

Affiliations

  • Society of Human Resource Management
  • Association of Certified Fraud Examiners (ACFE)
  • Association for Computing Machinery
  • Higher Education Financial Aid Administrators Group
  • Association of Business Administrators of Christian Colleges (ABACC)
  • Society of Women Engineers
  • American Association for Budget and Program Analysts (AABPA)
  • College and University Professional Association for Human Resources (CUPA-HR)
  • American Institute of Certified Public Accountants (AICPA)
  • National Council on Student Financial Services (NCSFS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Technology Specialist (CTS) - framework
  • Financial Aid Director Certification - NASFAA
  • Certified Customer Service Professional (CCSP), standard
  • Higher Education Student Accounting Certification (HESAC)
  • Certified Public Accountant
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Government Financial Manager (CGFM) - standard

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