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Skills

  • First Aid/CPR
  • Customer service
  • Insurance approvals
  • Business operations
  • Corrective lens options
  • Progressive lens types
  • Advanced lensometer calibration
  • Effective client communication and follow-up
  • Communications
  • Customer relationship management (CRM) software

Work Experiences

  • Addressed niche market needs.
  • Assisted in pediatric fittings, which contributed to a 25% increase in the practice’s special needs division.
  • Collaborated with frame manufacturers to secure exclusive products, increasing boutique eyewear sales by $8.
  • Achieved a 40% reduction in turnaround time.
  • Initial patient tests included pressure assessments, acuity assessments, and autorefraction assessments.
  • Achieved greater operational efficiency.
  • Achieved employee of the month 6 times in 2018, recognizing outstanding customer service and eyewear knowledge.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved employee of the month 17 times.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Advanced edging skills.
  • Certified Optician is a multi-talented Certified Optician who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Certified Optician with 13 years of successful vendor management and strategic planning experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced eye care professional who can take facial measurements, discuss lenses, and write detailed work orders.
  • Achieved results within 18 months.
  • Achieved recognition for exceptional patient care.
  • Adept at verifying complex prescriptions.
  • Certified Optician with a strategic approach to customer interaction, leveraging new CRM tools to improve follow-up processes by 55% and increase retention rates.

Accomplishments

  • Increased multifocal lens adoption by 50% by delivering staff training on advanced lens fitting techniques.
  • Achieved a 35% decrease in late cancellations by implementing a patient reminder system via CRM integration.
  • Achieved a 70% improvement in lens fitting accuracy by integrating advanced digital measuring tools.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with vendors to reduce procurement costs, saving the company $13 annually while maintaining product quality.
  • Enhanced clinic referral rates from optometrists by 37% through a collaborative partnership program.
  • Secured exclusive eyewear collections through negotiations with vendors, resulting in a revenue increase of $12 in boutique sales.
  • Developed a training curriculum for new hires that improved onboarding efficiency by 66% and resulted in consistent performance across staff.
  • Resolved product issue through consumer testing.
  • Successfully interpreted and filled over 7 complex vision prescriptions, ensuring a first-time fitting success rate of 61%.

Affiliations

  • National Academy of Opticianry (NAO) Leadership Training
  • Vision Council Optics & Eyewear Association Member
  • American Marketing Association
  • International Vision Expo & Conference Delegate (2018)
  • Guest Speaker at process School of Optometry
  • Optical Frame Sourcing & Sustainability Task Force
  • Specialty Contact Lens Fitting Guild
  • Association for Contact Lens Educators (ACLE)
  • Project Management Institute
  • Leader of Local Columbus Opticians Meet-up Group (2016-Present)

Certifications

  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Spectacle Lens Specialist
  • Fitting and Dispensing of Frames and Lenses Certification
  • Essilor Spectacle Lens Design Training Certification
  • Certified Corporate Eyewear Dispensing Specialist
  • Certified Ophthalmic Assistant (COA)

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