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Skills

  • Managing repairs
  • Contact lens fitting for special prescriptions
  • Effective client communication and follow-up
  • First Aid/CPR
  • Bilingual communication in client consultations
  • Team building
  • Optical orders
  • Insurance Verification
  • Customer feedback system implementation
  • Contact lens

Work Experiences

  • Achieved results in 18 months.
  • Assisted clients in trying on and selecting new frames, as well as recommending lens options to meet their specific requirements.
  • Achieved a 40% reduction in turnaround time.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 32% reduction in remakes.
  • Achieved sales within the first 6 months.
  • Acted as the key liaison between customers and lens manufacturers.
  • Contributed to a 51% increase in the practice’s special needs division.
  • Transported Asana to one year customer locations.
  • Achieved revenue growth in 2020.

Summaries

  • Certified Optician with 2 years of experience.
  • Achieved a 60% reduction in remakes.
  • Achieved a 61% boost in lens precision.
  • Certified Optician with 13 years of successful vendor management and strategic planning experience.
  • Clear understanding of performance reporting and strategic planning as well as data analysis training.
  • Achieved a 55% boost in operational efficiencies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 20% increase in customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Certified Optician with a strategic approach to customer interaction, leveraging new CRM tools to improve follow-up processes by 55% and increase retention rates.

Accomplishments

  • Resolved product issue through consumer testing.
  • Taught over 5 clients how to maintain their eyewear, reducing the return rate for scratched lenses by 25%.
  • Increased multifocal lens adoption by 50% by delivering staff training on advanced lens fitting techniques.
  • Created and conducted patient education workshops which led to a 23% increase in informed eyewear decisions.
  • Reduced product return rates by introducing detailed lens care instructions, which led to a 48% decrease in complaints.
  • Improved customer retention by 77% through an enhanced follow-up program and personalized eyewear solutions.
  • Lowered frame breakage returns by implementing quality pre-sales product inspections, decreasing warranty claims by 45%.
  • Implemented new CRM software that tracked customer preferences, improving customer service ratings by 52%.
  • Maintained customer records and managed order pipelines to ensure 42% on-time delivery of custom prescription lenses.
  • Revamped the eyewear display area to improve customer engagement, which resulted in 75% higher foot traffic.

Affiliations

  • Member of the Optometry Marketing & Sales Think Tank
  • Association for Contact Lens Educators (ACLE)
  • National Academy of Opticianry (NAO) Leadership Training
  • Association for Research in Vision and Ophthalmology (ARVO)
  • American Association of Diabetes Educators (AADE) Vision Specialist Affiliate
  • International Council of Nurses
  • Rotary International
  • Contact Lens Society of America (CLSA)
  • American Marketing Association
  • Freemason

Certifications

  • Certified Paraoptometric Assistant (CPOA)
  • Google Certified Professional Cloud Architect
  • Customer Relationship Management (CRM) Proficient Certification
  • OSHA Compliance Training for Opticians
  • Cisco Certified Network Associate (CCNA)
  • Contact Lens Fitting and Dispensing Certification
  • ServSafe
  • Certified Paraoptometric (CPO)
  • Certified Public Accountant (CPA)
  • Certified LASIK Technician

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