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Skills

  • Banquet coordination
  • Guest seating arrangements
  • Order accuracy
  • Able to lift 5 pounds
  • Weights and measures
  • Bending, stooping and turning
  • To-go order preparation
  • Cake decorating skills
  • Item promotion
  • Client relations

Work Experiences

  • Double-checked customers' drinking age requirements by looking over their photo identification.
  • Collaborated on hiring and firing decisions with management.
  • Maintained a professional relationship with union officials that was appropriate.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Reduced inventory losses by 5% by using Power BI to managed beverage inventory.
  • Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Barman.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 9 tables per shift.

Summaries

  • Within Food and Beverage, senior Barman and outstanding performer in budget management and workflow optimization.
  • Barman with over 12 years of experience in customer service environments.
  • Barman is a multi-award-winning salesperson who consistently delivers popular cocktails.
  • Leader who inspires others and solves problems.
  • Barman is a resourceful Barman who excels at creating memorable dining experiences.
  • Barman with 3 years of successful client relations and workflow optimization experience.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Bartender with the ability to turn operations into profitable businesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Streamlined quality assurance, resulting in system.
  • Developed and maintained close relationships with repeat customers, boosting tip revenue by 60% over two years.
  • Collaborated with kitchen to improve wine and beer food pairings, which increased the bar’s overall food and drink sales by 68%.
  • Received Innovation Award for enhancing customer satisfaction and maintaining a 21% guest approval rating.
  • Resolved high-pressure service disputes, maintaining a customer satisfaction rate of 20% during several months.
  • Oversaw store renovation and expansion project, which increased revenue by 7%.
  • Developed promotional drink specials that increased happy hour sales by 44%.
  • Played a key role in organizing venue events, helping to increase attendance by 40% through effective cross-promotion strategies.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in metric.
  • Demonstrated advanced knowledge of liquor laws and regulations, ensuring bar remained in good compliance for one year.

Affiliations

  • Sustainable Bartending Association
  • International Council of Nurses
  • BarSmarts Certification Program Alumni
  • Project Management Institute
  • International Association of Administrative Professionals
  • Customer Service Institute of America (CSIA)
  • Wine & Spirit Education Trust (WSET) Alumni
  • Responsible Alcohol Service Providers Network
  • International Association of Culinary Professionals (IACP)
  • Certified ServSafe Alcohol Certification Program

Certifications

  • Wine Business Management Certificate from Meridian
  • Certified Cicerone® from the Cicerone Certification Program
  • Certified Hospitality & Tourism Professional (CHTP)
  • ServSafe Alcohol Certification
  • Advanced Cocktail Design and Presentation Certificate
  • Food Handler Certification Phoenix - Food Safety
  • CompTIA Security+
  • Certified Beer Server (Cicerone Certification Program)
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Spirits
  • Safe Alcohol Service Certification Massachusetts

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