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Skills

  • Client service
  • Territory Sales Experience
  • Weekly Payroll
  • Computer literate
  • Contract negotiation/review/drafting
  • Client-focused
  • Business Administration
  • Accounts payable/receivable
  • Workflow planning
  • Proficiency in budget management

Work Experiences

  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Double-checked the data's accuracy and integrity.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved 79% resolution efficiency.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Customer service specialist with 15 years of standard experience who is dedicated and detail-oriented.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Support Officer with 9 years of successful strategic planning and data analysis experience.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Method and category are examples of abilities.
  • Meticulous Support Officer capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using QuickBooks.

Accomplishments

  • Led a project to overhaul the internal knowledge base, decreasing average case resolution time by 25%.
  • Resolved 14 high-priority customer issues per week, maintaining an average customer satisfaction score of 85%.
  • Contributed to the integration of system during system migration, reducing downtime and ensuring seamless customer interactions post-migration.
  • Achieved compliance with Scrum Master, ensuring all customer support-related processes adhered to regional data privacy regulations.
  • Served as point-of-contact during a system-wide incident, leading emergency response protocols that minimized customer impact, resulting in 15% downtime reduction.
  • Facilitated inter-team communication for complex technical issues, enhancing resolution accuracy and decreasing return cases by 18%.
  • Implemented customer service training programs that increased first contact resolution by 19% and customer satisfaction by 26%, improving overall team performance.
  • Utilized framework to streamline tracking of customer complaints, resulting in a 45% reduction in follow-up delays and improved resolution times.
  • Collaborated with team of 13 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association for the Management of Technology (IAMOT)
  • International Institute of Business Analysts (IIBA)
  • Project Management Institute
  • Freemason
  • International Council of Nurses
  • American Society for Quality (ASQ) - Certified Supplier Quality Professional Certification
  • Bilingual Customer Service Association (BCSA)
  • Customer Experience Professionals Association (CXPA)
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • Certified Public Accountant (CPA)
  • HubSpot Service Hub Software Certification
  • Certified Service Level Manager (ITIL - SLM)
  • CompTIA A+ Technician
  • HDI Customer Service Representative (HDI-CSR)
  • Six Sigma Green Belt Certification
  • Apple Certified Associate (ACA)
  • CompTIA Cloud Essentials Certification
  • HDI Support Center Analyst (HDI-SCA)
  • Certified Public Accountant

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