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Skills

  • Employee engagement improvement
  • First Aid/CPR
  • Employee turnover reduction strategy
  • Public speaking
  • Improvise training in 10 countries
  • Digital learning technology integration
  • Process improvement
  • E-learning tool implementation
  • Vendor management background
  • Supervision

Work Experiences

  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that category was achieved.
  • Delivered training to over 17 employees.
  • Aligned career growth with business objectives.
  • Used HubSpot to create training for process employees, resulting in a 11% increase in company retention and productivity.
  • Customized training programs for diverse teams.
  • Designed leadership development workshops.
  • Achieved President's Club for consistent performance.
  • Created innovative approaches for engaging content.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Delivered workshop programs.

Summaries

  • Experienced Training Specialist with a track record of success in process improvement instruction spanning 7 years.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Achieved a 65% improvement in completion rates.
  • Trained in the use of HubSpot and the negotiation of process.
  • Boosted trainee engagement by 49%.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on method, category, and process.
  • Corporate Field Trainer is a multi-talented Corporate Field Trainer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Successfully onboarded 14 remote employees into sales roles, reducing ramp-up time by 5 weeks through remote training programs.
  • Collaborated with department heads to assess and address skill gaps, raising team efficiency by 19% in 2017.
  • Evaluated training program effectiveness using standardized post-training assessments, achieving a satisfaction rate of 77%.
  • Measured the ROI of sales training programs using data analytics, demonstrating a 33% increase in revenue directly tied to trained teams.
  • Drove a 32% increase in customer satisfaction ratings by providing advanced sales training on Workday.
  • Enhanced the scalability of training programs by introducing modular, bite-sized learning curriculums that catered to 7 locations/domains.
  • Planned and executed leadership training workshops, helping 5 employees move into management positions within 2021.
  • Introduced simulation-based learning techniques for hands-on roles, improving competency in critical scenarios by 61%.
  • Customized training modules based on department-specific KPIs, resulting in skill improvement and increased productivity by 75%.
  • Partnered with HR to design, implement, and assess new role-specific training programs, reducing performance errors by 47% within the past year.

Affiliations

  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • American Marketing Association
  • Jaycees
  • Learning and Performance Institute (LPI)
  • Certified Professional in Learning and Performance (CPLP) - Association for Talent Development
  • American Association for Adults in Continuing Education (AAACE)
  • Employee Performance Enhancement Group Boston
  • Project Management Institute

Certifications

  • Certified Training and Development Professional (CTDP) – Institute for Performance and Learning
  • Certified Public Accountant
  • Microsoft Certified Trainer (MCT) Tableau
  • Cisco Certified Internetwork Expert (CCIE)
  • Instructional Designer/Trainer Certification – Cedar Works
  • CompTIA Security+
  • Learning and Development Professional Certificate – SHRM
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Training Management (CPTM) – Training Industry
  • ServSafe

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