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Skills

  • Data Management
  • Inventory management
  • Project organization
  • Dinner service planning
  • Invoice generation
  • CCTV
  • Public speaking
  • Inspection reviews
  • Cash transactions
  • Supervision

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Answered phones, handled customer inquiries, and transferred calls to the appropriate department.
  • Improved locomotive material expense tracking by 12%.
  • Made special arrangements for guests to ensure their complete satisfaction.
  • Handled customer complaints and resolved issues to the satisfaction of all parties involved.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Advised
  • Used HubSpot to accurately enter data into a batch ticketing system.
  • Invented

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Determined sales and marketing professional with 7 years of experience in standard industry.
  • Program and procedure are examples of abilities.
  • Process, category, and program are all available.
  • Articulate
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Versatile

Accomplishments

  • Monitored access requests, significantly reducing unauthorized attempts by 21% through tighter security measures and audits.
  • Managed over 10 Active Directory accounts, ensuring access and permissions compliance with company policies.
  • Managed ticketing system within Power BI, ensuring that 82% of requests were resolved within SLA guidelines.
  • Provided cross-departmental training on troubleshooting techniques, improving department-wide resolution speed by 59%.
  • Monitored Tableau environments for system vulnerabilities, reducing unscheduled downtime by 47% over 18 months.
  • Acted as primary liaison between service desk and external clients to address critical outages, reducing average downtime by 4 minutes.
  • Developed a knowledge-sharing program between IT and service desk teams, contributing to faster resolution times by 34%.
  • Led a successful initiative to integrate system, which enhanced incident tracking accuracy and decreased ticket resolution time.
  • Identified common trends in Helpdesk inquiries, leading to targeted user training sessions that reduced recurring issues by 29%.
  • Resolved product issue through consumer testing.

Affiliations

  • LinkedIn Learning member, enhanced knowledge on asset tracking software implementation and process efficiencies.
  • Recipient of the HDI Team Excellence Award for exceptional service performed during initiative, contributing to the service desk organization's reputation.
  • Joined the webinar series hosted by the Information Systems Audit and Control Association (ISACA) on IT governance and compliance protocols.
  • Certified in CompTIA Security+ and a member of cybersecurity awareness forums to stay updated on the latest security protocols and threat detection.
  • Active certification holder in ITIL Foundation, staying involved with the IT Service Management community for continuous professional development.
  • Active in community outreach initiatives, volunteering IT support services to local organizations handling procedure technology needs.
  • Engaged in the Certified Asset Management Professional (CAMP) network to track technology lifecycle management metrics.
  • Certified member of the Help Desk Manager's Forum to discuss ticketing trends and customer satisfaction metrics with industry peers.
  • Served as guest blogger on service desk and incident management topics for HDI’s online knowledge base to share insights with peers.
  • Active in local Chicago IT professional meetups, facilitating discussions on efficient IT support and management methods.

Certifications

  • CompTIA Security+
  • HDI Desktop Support Technician (HDI-DST)
  • Microsoft Certified: Azure Fundamentals
  • ServSafe
  • CompTIA A+ Technician
  • Association for Project Management (APM)
  • CompTIA Server+
  • Certified Information Technology Infrastructure Library (ITIL) Expert
  • VMware Certified Technical Associate (VCTA)
  • Microsoft Certified: Power Platform Fundamentals

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