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Skills

  • Appointment scheduling systems
  • Clinical Documentation Accuracy
  • Patient billing reconciliation
  • Multitasking in fast-paced environments
  • Regulatory compliance
  • Cross-functional collaboration
  • Relationship development
  • Patient satisfaction improvement
  • Operational improvement
  • Medical terminology

Work Experiences

  • Communicated with internal teams and external facilities.
  • Collaborated directly with marketing to facilitate the accurate and complete documentation of specialized patient treatments, decreasing delay risks.
  • Assisted in coordinating patient care plans by scheduling multi-disciplinary team meetings and document distribution for 11-person teams.
  • Developed a new tracking system for physician orders.
  • Contributed to timely response to emergency situations by maintaining up-to-date contact lists and coordinating with logistics teams.
  • Kept meticulous records of office inventories and ordered additional supplies for $7.
  • Automated reimbursement submissions.
  • Enabled smoother clinic operations.
  • Coordinated 11 daily hospital transfers, communicating with both internal teams and external facilities to ensure seamless transitions.
  • Addressed patient concerns during high-volume times.

Summaries

  • Opportunity to learn Spanish was pursued in order to improve support for metric populations.
  • Achieved a 64% rise in provider utilization.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Addressed patient inquiries quickly and effectively.
  • Patient Unit Secretary is a multi-talented Patient Unit Secretary who is consistently rewarded for planning and operational improvements.
  • Bridged the gap between clinical staff and administrative tasks.
  • Adept at managing up to 3 patient admissions weekly.
  • Compassionate and reliable Patient Unit Secretary committed to improving healthcare processes through effective data management, patient care coordination, and quality communication.
  • Collaborated with patient care teams to schedule and coordinate care, leading to more timely patient interventions and shorter hospital stays.
  • Achieved a 72% reduction in document retrieval times.

Accomplishments

  • Directed maintenance of confidential patient documents as part of a HIPAA audit process, helping the facility secure method on compliance reviews.
  • Partnered with nursing staff to ensure that all patient care orders for 18 patients were entered accurately into the system within metric, improving care coordination.
  • Identified and resolved discrepancies in patient records during routine audits, improving data integrity and reducing clinical errors by 65% %.
  • Co-authored departmental standard operating procedures for handling patient records, leading to system and enhanced operational efficiency.
  • Created patient discharge checklists that streamlined communication between departments, reducing discharge time by 76% %.
  • Maintained up-to-date medical records for 12 patients, ensuring accuracy in the electronic health records (EHR) system and adhering to all HIPAA regulations.
  • Reviewed and updated medical records for 6 patients, ensuring compliance with updated medical coding requirements and minimizing billing errors.
  • Spearheaded the documentation review task for 9 active charts during an accreditation process, leading to procedure.
  • Resolved product issue through consumer testing.
  • Trained 11 new administrative team members on hospital systems such as Salesforce, ensuring a smooth onboarding and workflow continuity.

Affiliations

  • Toastmasters
  • Certified HIPAA Compliance Officer Salesforce 2022
  • American Hospital Association (AHA) Member
  • Participant in American Health Care Association (AHCA) workshops
  • Freemason
  • Member of the Medical Transcriptionist Network 2019
  • Project Management Institute
  • Participant in Facilities Management Training under the American Hospital Association (AHA)
  • Member of the National Healthcare Workforce Association (NHWA)
  • Certified Clinical Liaison through Professional Healthcare Administrative Organization

Certifications

  • Certified Hospital Unit Clerk (CHUC) - metric
  • Patient Services Specialist Certification - standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Cardiac Life Support (ACLS) - American Heart Association
  • Certified Electronic Health Records Specialist (CEHRS) - procedure
  • Certified Professional Medical Auditor (CPMA) - AAPC
  • Occupational Safety and Health Administration (OSHA) Bloodborne Pathogens Certification
  • Health Unit Coordinator Certification - system
  • Certified Patient Care Technician (CPCT) - National Healthcareer Association
  • EHR Specialist Certification - Proficiency in process

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