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Skills

  • Daily operational workflow streamlining
  • Patient satisfaction improvement
  • Interdepartmental communication
  • Customer service in healthcare settings
  • Patient record management
  • Data entry speed and accuracy
  • Conflict Resolution in Medical Settings
  • Audit accuracy and tracking
  • Operational improvement
  • Multitasking in fast-paced environments

Work Experiences

  • Achieved a 29% improvement in provider utilization.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Converted 7 patient paper charts.
  • Kept meticulous records of office inventories and ordered additional supplies for $7.
  • Developed a new tracking system for physician orders, reducing follow-up requirements by 21%, resulting in clearer timelines for care.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Completed inter-departmental communications for logistics.
  • Collaborated directly with marketing to facilitate the accurate and complete documentation of specialized patient treatments, decreasing delay risks.
  • Collaborated with medical and administrative teams to resolve scheduling conflicts for 7 patients, improving workflow efficiency.
  • Collaborated with medical and administrative teams.

Summaries

  • Exceptional attention to detail, collaboration, and typing skills.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Achieved a 64% rise in provider utilization.
  • Coordinated appointments effectively.
  • Patient Unit Secretary is a multi-talented Patient Unit Secretary who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adhered to policy for successful insurance claims.
  • With over 3 years of experience in the system industry, I am committed to organization and collaboration.

Accomplishments

  • Restructured internal filing systems, reducing document retrieval time by 34% and supporting staff in locating patient files quickly during emergencies.
  • Facilitated the preparation of daily census reports, ensuring accurate reflection of patient statistics that informed departmental planning for 2024.
  • Partnered with nursing staff to ensure that all patient care orders for 18 patients were entered accurately into the system within metric, improving care coordination.
  • Collaborated with team of 6 in the development of procedure.
  • Maintained up-to-date medical records for 12 patients, ensuring accuracy in the electronic health records (EHR) system and adhering to all HIPAA regulations.
  • Maintained responsible handling of sensitive patient data, handling over 10 patient records under strict adherence to HIPAA regulations.
  • Scheduled and coordinated multi-disciplinary meetings for clinical teams, facilitating better communication and improving collaborative care efforts for 3 patients.
  • Monitored incoming calls to the unit, triaging and appropriately routing calls for 14 providers, resulting in improved communication flow and reduced response times.
  • Provided real-time updates to clinical staff regarding patient transfers and discharges, supporting timely care interventions and reducing readmission rates by 66% %.
  • Assisted in the seamless transition to a new electronic medical record (EMR) system by participating in training sessions and offering support to staff with 17 inquiries.

Affiliations

  • American Hospital Association (AHA) Member
  • Committee Member, Patient Safety and Clinical Quality Portland Chapter
  • Active participant in the Patient-Centered Care Collaborative Forum
  • Society of Human Resource Management
  • Certified Clinical Liaison through Professional Healthcare Administrative Organization
  • Project Management Institute
  • Certified Member of the National Association of Health Unit Coordinators (NAHUC)
  • Certified in Healthcare Documentation Integrity (CHDI) through Association for Healthcare Documentation Integrity (AHDI)
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • Cisco Certified Network Associate (CCNA)
  • EHR Specialist Certification - Proficiency in process
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Certified Professional in Healthcare Information & Management Systems (CPHIMS) - system
  • Certificate in Interdepartmental Communication for Healthcare Providers - program
  • ServSafe
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Certified Electronic Health Records Specialist (CEHRS) - procedure
  • Certified Healthcare Risk Management (CHRM) - program
  • Salesforce

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