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Skills

  • Enhancing Customer Experience through Siebel Configurations
  • API Integration with Siebel CRM
  • Communications
  • Siebel CRM Configuration
  • Data migration best practices
  • Budgets
  • Regulatory compliance
  • Agile Methodology in CRM Implementation
  • Team management
  • Sales process automation

Work Experiences

  • Conducted end-user training for new Siebel functionalities.
  • Coordinated with developers and QAs during the design and testing phases to ensure Siebel projects met system standards.
  • Looked into project issues and either fixed them or escalated them.
  • Configured complex Siebel workflows to automate customer inquiry responses, resulting in a 68% decrease in time required for ticket resolution.
  • Created and maintained Siebel Open UI customizations, leading to a 25% improvement in user engagement on both desktop and mobile platforms.
  • Collaborated with the QA team.
  • Collaborated with cross-functional teams to define business requirements and configure Siebel PRM, increasing partner engagement by 39%.
  • Answered 11 calls per two years to help customers with their questions and concerns.
  • Aligned Siebel configurations with business requirements.
  • Achieved zero unscheduled downtime.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Siebel Consultant with 12 years of experience and top-notch abilities in workflow organization, complex problem solving, and accurate decision-making based on sound judgment and analytical abilities.
  • With excellent planning skills, he is capable of overseeing complex, high-value technical projects.
  • Adaptable Siebel consultant.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Customized Siebel solutions.
  • Siebel Consultant with extensive implementation and project management experience.
  • Adept at technical project management, ensuring seamless Siebel upgrades across 2 regions and strict adherence to compliance and regulatory standards.
  • Customer-focused consultant.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Worked closely with business analysts to design custom Siebel reports, reducing report generation time by 51% and enhancing data-driven decision-making.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Co-led a Siebel CRM system overhaul, leading to a 79% increase in sales pipeline visibility for the Sales and Marketing teams.
  • Supported post-deployment Siebel maintenance while introducing enhancements that led to a 58% increase in system uptime over several months.
  • Acted as the Siebel technical lead for a 7-person team responsible for implementing automated workflows, saving 18 of manual hours per week.
  • Optimized Siebel campaign management features, enabling marketing teams to increase campaign response rates by 78% and drive higher sales conversion.
  • Advised leadership on optimizing Siebel CRM processes, directly contributing to a 10 net profit improvement over several months.
  • Delivered a $14 Siebel enhancement project, which helped improve customer service response times by 52% in 18 months.
  • Collaborated with cross-functional departments to implement a Siebel project that saved the company 12 in operational costs over 18 months.

Affiliations

  • Contributor to the Siebel Analytics Technical Conference 2021
  • Association of CRM Professionals (ACRMP) for 10 Years
  • International Association of Administrative Professionals
  • Certified Salesforce to Siebel Data Migration Professional 2015
  • Certified in Oracle Siebel CRM On-Demand Deployment and Configuration
  • Society of Human Resource Management
  • Member of Global CRM Association (GCRMA)
  • Active Participant in Middleware and API Exchange Community
  • National Association of Social Workers
  • Regular Panelist at Siebel CRM Best Practice Roundtables 12 Years

Certifications

  • Oracle Enterprise Performance Management (EPM) Certification
  • Oracle Siebel Open UI Installation and Configuration Specialist
  • Salesforce Certified Administrator
  • Certified ScrumMaster (CSM) - Brightline
  • Certified Public Accountant
  • PMP® – Project Management Professional Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Siebel Business Analyst (CSBA) - Summit Group, 2024
  • Oracle Siebel CRM Implementation Specialist Certification
  • First Aid/CPR Certified

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