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Skills

  • Project Management in Siebel Environment
  • Quality assurance
  • KPI Tracking and Reporting Automation
  • End-user training and adoption
  • Data Quality and Integrity Assurance
  • MS Office
  • Supervision
  • Organization
  • Business operations
  • Business process improvement

Work Experiences

  • Aligned Siebel configurations with business requirements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 25% boost in sales conversions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 57% user retention rate post-migration.
  • Achieved Scrum Master.
  • Worked closely with project members to identify and quickly resolve issues.
  • Achieved a 83% improvement in user engagement.
  • Achieved 52% faster time-to-market for new features.
  • Conducted end-user training for new Siebel functionalities, increasing adoption rates across 6 departments by 43%.

Summaries

  • Siebel Consultant with extensive implementation and project management experience.
  • Boosted adoption and proficiency across multiple departments.
  • Boosted customer satisfaction scores.
  • Achieved operational efficiency improvements.
  • Benefited sales teams across two years.
  • Certified in Siebel configuration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Siebel Consultant is a multi-talented Siebel Consultant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with team of 17 in the development of system.
  • Customized SOAP/REST integrations for Siebel EAI, reducing integration failures by 56%.
  • Documented and resolved procedure which led to process.
  • Optimized Siebel campaign management features, enabling marketing teams to increase campaign response rates by 78% and drive higher sales conversion.
  • Led post-implementation support for 6 Siebel users, assisting with troubleshooting and contributing to a 82% reduction in end-user errors.
  • Developed and implemented Siebel EAI solutions, facilitating inter-application communication and improving data flow by 76% over one year.
  • Acted as the Siebel technical lead for a 7-person team responsible for implementing automated workflows, saving 18 of manual hours per week.
  • Integrated Siebel with method, reducing data inconsistencies and ensuring a 48% improvement in customer data synchronization.
  • Introduced and integrated cutting-edge third-party API solutions within Siebel, reducing manual data input efforts by 80%.
  • Co-led a Siebel CRM system overhaul, leading to a 79% increase in sales pipeline visibility for the Sales and Marketing teams.

Affiliations

  • International Council of Nurses
  • Member of Siebel CRM User Group (SCUG) since 2021
  • Certified in Oracle Partner Relationship Management (Siebel PRM)
  • Volunteer Trainer for Oracle Siebel Citizen Developer Programs
  • Society of Human Resource Management
  • National Association of Social Workers
  • Active Participant in Oracle Applications User Group (OAUG)
  • Member of the International Consulting Network (ICN) - Siebel Practices Division
  • Association of Information Technology Professionals
  • Contributor to the Siebel Analytics Technical Conference 2021

Certifications

  • Certified Siebel Infrastructure Specialist
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Oracle Certified Professional, Database Administration
  • Certified Public Accountant (CPA)
  • Oracle Siebel CRM Implementation Specialist Certification
  • Certified Siebel Business Analyst (CSBA) - Summit Group, 2024
  • Salesforce
  • First Aid/CPR Certified
  • Certified Siebel Consultant
  • Oracle Certified Expert, Siebel 8 Business Automation

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