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Skills

  • Inmate behavior modification tactics
  • Safety and security enforcement
  • Organization
  • Weapons training
  • Crime prevention
  • Suicide Prevention training
  • Regulatory compliance
  • Data governance policy development
  • Budget Reduction Strategies for IT Infrastructure
  • Surveillance

Work Experiences

  • Achieved results in 2018.
  • Advocated for and successfully led the transition to a paperless records-keeping system which decreased storage costs by $10 annually.
  • Achieved a 69% reduction in outdated hardware.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in the digitization of logistics's records, streamlining archiving methods and reducing retrieval times by 63%.
  • Built strong relationships with staff and residents to keep the institution safe and secure.
  • Automated report generation processes.
  • Achieved 100% user satisfaction in Columbus.
  • Achieved $7 savings across organizational spending.
  • Was in charge of creating and maintaining arrest files for all inmates who were processed through the jail.

Summaries

  • Enforcing facility policies and reducing inmate altercations has been proven to be effective.
  • Years of experience in corrections and law enforcement.
  • Cut processing times by three years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of team leadership and stakeholder engagement as well as risk assessment training.
  • Accomplished leader managing IT projects within a $6 budget, consistently delivering results while saving 69% in yearly expenditures.
  • Collaborative leader with experience in document management.
  • Costs were consistently reduced while profits were increased.
  • Collaborated on the creation of Key Performance Indicators.

Accomplishments

  • Instrumental in the successful planning and execution of 2 remote work setups, improving workflow flexibility and maintaining productivity during metric.
  • Established the first-ever real-time reporting framework for the IT department, drastically reducing decision-making downtime by 55%.
  • Trained staff on the use of newly implemented ServiceNow, resulting in zero operational delays and a 59% increase in software adoption rates over 12 months.
  • Analyzed department-wide performance data to create actionable insights that reduced service delivery times by 50% across 5 metrics.
  • Collaborated with team of 5 in the development of system.
  • Developed and implemented data governance policies that aligned with category, ensuring the confidentiality, integrity, and availability of sensitive information.
  • Implemented an organizational-wide knowledge management system, consolidating 14 legacy repositories and enhancing company-wide documentation retrieval processes.
  • Resolved product issue through consumer testing.
  • Assessed and optimized the organization’s network infrastructure, which led to a 46% increase in uptime and system reliability across multiple locations.
  • Mentored a team of 18 junior technicians, achieving a collective 24% improvement in service response times and issue resolutions within 2018.

Affiliations

  • Business Continuity Institute (BCI)
  • The International Institute of Business Analysis (IIBA)
  • Toastmasters
  • Certified Information Systems Auditor (CISA) standard
  • Association of Information Technology Professionals
  • International Association of Privacy Professionals (IAPP)
  • Institute of Management Information Systems (IMIS)
  • Data Management Association (DAMA) International
  • Government Finance Officers Association (GFOA) - IT Advisory Membership
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cloud Security Professional (CCSP)
  • Certified Agile Leadership (CAL)
  • Certified in Risk and Information Systems Control (CRISC)
  • Amazon Web Services (AWS) Certified DevOps Engineer – Professional
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Privacy Professional (CIPP)
  • Certified ScrumMaster (CSM)
  • Certified Data Management Professional (CDMP)
  • Project Management Professional (PMP)

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