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Skills

  • Operational improvement
  • Budgets
  • Data Management
  • Reservations and ticketing
  • Project management
  • Conflict resolution
  • Problem resolution
  • Product testing
  • Materials preparation
  • Strong verbal communication

Work Experiences

  • Pre-departure and post-departure reports, as well as passenger manifests, were prepared using Workday.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Announced delays via PA system.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of the PA system, which was used to make announcements about flight activity.
  • Created airline tickets and boarding passes using an airline computer system.
  • Achieved a 77% improvement in transfer accuracy.
  • Helped students board and exit the vehicle in a safe and efficient manner.
  • Looked for industry trends on social media and through online sources.
  • Achieved a recovery rate of 57%.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved compliance with federal travel regulations.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Bringing 18 years of experience to a new full-time position.
  • Airport Passenger Assistant is a multi-talented Airport Passenger Assistant who is consistently rewarded for planning and operational improvements.
  • Safety and compliance requirements are well-understood.
  • Addressed emergencies effectively.
  • Knowledgable in a variety of design and testing methodologies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achievement-oriented professional.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assumed leadership role during technical disruptions, managing gate and passenger activities for 10 hours until normal operations resumed.
  • Logged and reported operational discrepancies related to gate procedures, directly contributing to a 35% reduction in recurring issues.
  • Monitored and addressed passenger needs during weather delays, leading to a 73% decrease in negative feedback during winter travel periods.
  • Coordinated emergency aircraft arrivals, ensuring the safe transfer of 16 passengers to appropriate terminals with zero incidents.
  • Led initiatives to advance the use of automated check-in kiosks, increasing adoption rates by 65% and decreasing line times.
  • Collaborated with team of 8 in the development of program.
  • Supported the smooth check-in process for over 2 passengers per shift while ensuring compliance with airline safety standards.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to initiative.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Project Management Institute
  • Rotary International
  • Member, Special Assistance Traveler Advocacy Council
  • Bilingual Passenger Service Frequency Trainer
  • Member, Airline Ground Support Equipment Association (AGSEA)
  • United States Airport Passenger Service Association (USAPSA)
  • Emergency Response and Crisis Management Certification 2019
  • Passenger Service Agent Professional Training Program

Certifications

  • Salesforce
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Disability Awareness Training for Airport Staff – metric
  • SHRM Certified Professional (SHRM-CP)
  • Transportation Security Administration (TSA) General Aviation Compliance Certification
  • Certified Protection Officer (CPO)
  • Advanced Visa and Immigration Documentation Training – Cedar Works
  • Cross-Cultural Passenger Assistance Training – Summit Group
  • International Air Transport Association (IATA) Ground Operations Certificate – Beacon Labs

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