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Skills

  • Retail merchandising
  • Guest inquiries
  • Sales expertise
  • Maintaining store appearance
  • Cleaning procedures
  • Receipt and refund issuance
  • Coaching and mentoring
  • Product upselling
  • Shelf-cleaning
  • Written and verbal communication

Work Experiences

  • Balanced cash drawers at the end of each shift.
  • Assisted over 18 guests by processing payments, tracking reward accounts, and resolving service issues every day.
  • Achieved a 73% improvement in customer satisfaction.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for standard purchases.
  • Completed manual and machine counts of funds for transactions worth more than $17.
  • Addressed discrepancies amounting to $18.
  • Processed new orders quickly and accurately, completing 15+ daily transactions.
  • Balanced cash drawers at the beginning and end of each shift, ensuring all amounts accurately matched the accounting system.
  • Increased sales by 5% by providing purchase advice and promoting additional products.
  • Audited cashiers for accuracy.

Summaries

  • Expert in process and initiative merchandise, as well as providing upbeat and knowledgeable customer service.
  • Floor Cashier who is security-conscious and customer-focused and has excellent teamwork and interpersonal communication skills.
  • Floor Cashier with extensive knowledge of retail operations.
  • Over a 17-year career, I've proven to be a seasoned Floor Cashier with discretion, a conscientious nature, and a service background.
  • Cash drawers were kept accurate and secure, with no losses and smooth payment processing.
  • Dedicated cashier and server in standard establishment with 10 years of experience.
  • Floor Cashier is precise, with a strong understanding of Microsoft Excel sales and excellent math skills.
  • 6 years of experience working in high-volume environments.
  • Dedicated framework Cashier with prior experience in high-end retail.
  • Work areas have a history of being kept clean, neat, and professionally organized.

Accomplishments

  • Partnered with inventory staff to highlight high-margin or slow-moving products, leading to a sales boost of 16% in the metric.
  • Revised and improved cash register balancing procedures, reducing end-of-day discrepancies by 24%.
  • Increased store net promoter score (NPS) by 38% through outstanding customer interactions and rapport-building techniques.
  • Involved in training 5 new hires on cash register operations, enhancing team productivity and reducing turnover rates by 51%.
  • Promoted to Floor Cashier after only one year for exceptional performance.
  • Reduced till shortages by 16% by conducting real-time cash audits and following consistent protocols for cash management.
  • Recognized for maintaining a spotless checkout area, which improved customer trust in the store's overall cleanliness and organization.
  • Helped increase attachment rates for complementary products by 33% through effective suggestive selling techniques.
  • Streamlined the checkout process during special events, significantly decreasing average customer wait times by 37%.
  • Utilized sales data analysis to identify fast-moving items and recommended additional stock purchases, boosting overall item availability by 18%.

Affiliations

  • Freemason
  • Certified Floor Services Achievement (CFSA) – Certification Completed in 2019
  • American Medical Informatics Association
  • Project Management Institute
  • Retail Loss Prevention Council – Associate Member
  • Association of Store Design and Management – Affiliate Member
  • Retail Financial Integrity Commission – Participant in Ethics and Compliance Certification
  • Certified Transaction Process Specialist (CTPS) – Credential in 2024
  • Association for Computing Machinery
  • Retail Education Institute – Continued Professional Development Courses Completed

Certifications

  • Certified Stock and Inventory Clerk (CSIC) – 2020
  • Project Management Professional (PMP)
  • E-Commerce and Retail Integration Certification - category, 2021
  • CompTIA Network+
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Loss Prevention Specialist (CLPS)
  • Diploma in Store Operations Management - Portland, 2023

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