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Skills

  • Order taking
  • Cleaning procedures
  • Retail merchandising
  • Identification checks
  • Time management skills
  • Upselling techniques
  • Credit card processing
  • Sales data analysis
  • Cleanliness
  • Proficient in ServiceNow

Work Experiences

  • Used Jira to create and submit end-of-shift reports.
  • Helped customers by answering their questions and completing their requests.
  • Increased sales by 5% by providing purchase advice and promoting additional products.
  • Assisted in the opening and closing procedures of the floor, ensuring all cash registers were stocked and ready for use.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Educated customers about promotions to increase sales.
  • Achieved 23% accuracy in balancing the cash register.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Audited cashiers for accuracy.
  • Assisted over 18 guests by processing payments, tracking reward accounts, and resolving service issues every day.

Summaries

  • Experienced Floor Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Take accurate payments, accurately calculate cash, detect counterfeit bills, and optimized.
  • Floor Cashier with extensive knowledge of retail operations.
  • Dedicated cashier and server in standard establishment with 10 years of experience.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Flexible with changing business needs and trained in program and system areas.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Dedicated Floor Cashier with 14 years of customer payment collection experience.

Accomplishments

  • Earned Employee of the Month 6 times for consistently exceeding sales targets and maintaining excellent customer service metrics.
  • Resolved product issue through consumer testing.
  • Exceed daily sales targets by 74% through effective upselling of ServiceNow and improving checkout efficiency.
  • Partnered with inventory staff to highlight high-margin or slow-moving products, leading to a sales boost of 16% in the metric.
  • Streamlined the checkout process during special events, significantly decreasing average customer wait times by 37%.
  • Increased store net promoter score (NPS) by 38% through outstanding customer interactions and rapport-building techniques.
  • Utilized sales data analysis to identify fast-moving items and recommended additional stock purchases, boosting overall item availability by 18%.
  • Maintained 100% accuracy in daily cash handling by conducting detailed transaction audits and training peers in best practices.
  • Helped increase attachment rates for complementary products by 33% through effective suggestive selling techniques.
  • Reduced till shortages by 16% by conducting real-time cash audits and following consistent protocols for cash management.

Affiliations

  • RetailOperations.org – Active participant in professional development workshops
  • Retail Education Institute – Continued Professional Development Courses Completed
  • Small Business Alliance – Customer Service Focused Member since 2024
  • Retail Cashiers Guild – Lifetime Member since 2021
  • International Council of Shopping Centers (ICSC) – Professional Development Certification in 2021
  • Society of Human Resource Management
  • National Association of Social Workers
  • Toastmasters
  • International Council of Nurses
  • Society for Human Resource Management (SHRM) – Member, Retail and Customer Service Division

Certifications

  • Apple Certified Associate (ACA)
  • Customer Service and Sales Certification – National Retail Federation 2019
  • Certified Auditor for Retail Operations (CARO)
  • Project Management Professional (PMP)
  • Certified Risk Management Associate (CRMA) – 2019
  • E-Commerce and Retail Integration Certification - category, 2021
  • Food Safety Manager Certification - procedure, 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Cash Register Proficiency Assessment - procedure
  • Certified Promotion Management Specialist (CPMS) - initiative, 2015

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