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Skills

  • Team leadership and development
  • Client Satisfaction Improvement
  • New system implementation
  • Complaint resolution
  • Team management
  • Budget management and optimization
  • Menu optimization
  • Guest engagement strategies
  • Recipes and menu planning
  • First Aid/CPR

Work Experiences

  • Developed initiative programs.
  • Achieved Innovation Award for service excellence.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Collaborated with cross-functional teams for strategic partnerships with local businesses, generating an additional $138,000 in revenue.
  • Aimed at standard.
  • Conceived large-scale community outreach initiatives.
  • Achieved a 49% boost in operational efficiency.
  • Co-led a $49,000 remodeling project.
  • Collaborated with the marketing team to launch seasonal campaigns, driving a 41% increase in reservations at Raleigh.
  • Contributed to a 57% increase in referral business.

Summaries

  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Committed to improving customer experiences while lowering costs overall.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 34% client satisfaction.
  • Achieved a net revenue increase of $16.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 18% reduction in energy consumption.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • With Power BI training, I am knowledgeable about category management.

Accomplishments

  • .Spearheaded a significant service quality improvement initiative using SAP, resulting in higher efficiency and lower operational costs by $92,000.
  • Coordinated purchasing processes, resulting in a 18% reduction in inventory discrepancies and cost savings of $139,000 annually.
  • Orchestrated cross-department collaborations that improved service delivery and reduced guest complaints by 38%.
  • Led the onboarding and training of new hires, improving efficiency and reducing turnover rates by 39% during the first 7 months.
  • Improved team retention rate by 25% through the implementation of leadership training and team development programs.
  • Decreased food preparation time by 27% by reengineering workflow and improving kitchen-staff coordination.
  • Reduced food waste by 22% through the introduction of a new inventory management system, saving $216,000 per year.
  • Enhanced team communication through the implementation of a project management system, reducing service errors by 23% and improving response times.
  • Implemented a cross-training initiative for 10 employees, boosting operational agility across 6 departments and reducing staff shortages by 52%.
  • Managed event setup, food service, and guest relations for a 11-day conference, achieving a 30% satisfaction rate and zero incidents.

Affiliations

  • Society of Women Engineers
  • American Marketing Association
  • Local Chamber of Commerce Membership – Tourism and Hospitality Division
  • Certification in Hotel Industry Analytics (CHIA)
  • International Association of Administrative Professionals
  • Member of Meeting Professionals International (MPI)
  • Association for Women in Events (AWE)
  • International Society of Hospitality Consultants (ISHC)
  • Event Planners Association (EPA)
  • National Restaurant Association (NRA)

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Six Sigma Green Belt Certification for Hospitality - metric
  • Hospitality Business Acumen (HBA) Certification - procedure
  • Wine & Spirit Education Trust (WSET) Level 2 Award
  • Certified Hospitality Digital Marketer (CHDM) - process
  • Certified Hospitality Department Trainer (CHDT) – process
  • Leadership in Energy and Environmental Design (LEED) Certification - U.S. Green Building Council
  • Travel and Tourism Professional (TTP) Certification | The Travel Institute
  • Certified Rooms Division Executive (CRDE) – standard
  • ServSafe® Food Protection Manager Certification – framework

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