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Skills

  • Supervision
  • Operational improvement
  • Budgets
  • Office administration
  • Business operations
  • MS Office
  • Conflict resolution
  • Bookkeeping
  • Organizational skills
  • Administrative support

Work Experiences

  • Circulated external client communications.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Conducted regular office supply inventory.
  • Collaborated with office management to coordinate the scheduling of 12 high-demand meetings per week, improving office efficiency by 81%.
  • Assisted management with travel bookings for out-of-town employees, securing accommodations well within the 12 travel budget allocation.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Assisted in arranging on-site events.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Addressed client concerns during calls.

Summaries

  • Experienced in balancing high-volume inquiries with administrative requirements for a 11-person team.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Motivated Back Office Receptionist with a diverse, 14-year background who can contribute to all aspects of administrative activities.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Professional Receptionist with experience in administrative support and customer service.
  • Accomplished Back Office Receptionist with a strong focus on reducing absenteeism by preparing detailed employee attendance reports and collaborating with HR on solutions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Back Office Receptionist is a focused and dependable Back Office Receptionist with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Detail-oriented Back Office Receptionist with essential skills in corporate event coordination, planning, and management, as well as travel and venue accommodations.

Accomplishments

  • Proactively updated the visitor waiting room environment, which was recognized with a Employee of the Year in 2021.
  • Created agendas for weekly team meetings, ensuring all relevant topics were covered and resulting in increased team collaboration by 85%.
  • Documented and resolved category which led to standard.
  • Developed a front-office task prioritization matrix that improved response times to staff requests by 59%.
  • Managed petty cash funds of approximately $177,000 monthly, maintaining 100% financial accountability.
  • Reduced document retrieval times by 30% through the implementation of a new file categorization system.
  • Prepared monthly dashboard reports for senior management, improving accuracy and timeliness of internal communication by 36%.
  • Tracked and managed visitor logs following strict security protocols, improving site security compliance by 24%.
  • Processed vendor invoices and tracked payments, reducing outstanding balances by 29% within one year.
  • Monitored and restocked office supplies, reducing waste and cost overruns by 56%.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • National Association of Professional Receptionists
  • Executive Assistant Online Community
  • International Association of Administrative Professionals (IAAP)
  • Data Entry Professionals Forum
  • Member of the Southwest Receptionist Network
  • Treasurer for procedure
  • Member of HubSpot User Group
  • Society of Women Engineers

Certifications

  • Professional Receptionist Development Program from Brightline
  • Data Entry Clerk Certification from program
  • GDPR Compliance Certification for Administrative and Front-Door Operations from procedure
  • Certified Administrative Professional (CAP), from the International Association of Administrative Professionals (IAAP)
  • Telephone Handling Excellence Certificate from Summit Group
  • Confidentiality Certificate for Receptionists from procedure
  • Certified Public Accountant
  • Event and Office Coordination Certification from Ironclad Systems
  • Apple Certified Associate (ACA)
  • Secretarial Studies Certificate Program from Summit Group

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