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Skills

  • Cross-functional team leadership
  • Audit controls to reduce discrepancies
  • Cash handling expertise
  • Business process reengineering
  • Business operations
  • Automated reconciliation tools
  • Deposit process optimization
  • FHA loan process background
  • Advanced reporting and data analysis tools
  • Relationship development

Work Experiences

  • Built and maintained relationships with third-party software vendors.
  • Hired, trained, and mentored 8 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Met deadlines by proactively managing individual and team tasks and implementing initiative processes.
  • Achieved results within three years.
  • Compared method applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Decreased discrepancies by 53%.
  • Increased new bank relationships within the local community by 17% through the implementation of quarterly promotions.
  • Achieved 13 consecutive audit approvals.
  • Conducted quarterly reviews.
  • Achieved a 55% cut in transaction times.

Summaries

  • Achieved faster transaction initiations.
  • Versatile Deposit Operations Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in quality assurance and vendor management will be valuable.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an increase in deposit volume of $16.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Adept at launching new deposit products.
  • Financial administration, team leadership, and team leadership are all strengths.
  • Deposit Operations Manager is a poised and professional Deposit Operations Manager who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Senior Branch Manager with 10 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Achieved major operational cost reductions.

Accomplishments

  • Spearheaded operational change initiatives to accommodate a new deposit product, resulting in 37% growth in deposit balances over 2019.
  • Collaborated with team of 17 in the development of program.
  • Achieved 42% cost savings by renegotiating vendor contracts related to banking software and operational tools.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with cross-functional teams to streamline deposit exception handling, reducing backlogs and improving resolution time by 55%.
  • Led a cross-functional team to enhance deposit automation systems, achieving a 77% increase in daily transaction throughput.
  • Implemented end-to-end testing of new transaction systems, achieving a 45% improvement in system reliability and uptime.
  • Implemented a fraud detection system that identified and prevented potential losses of $9 within the first 2020 of operation.
  • Introduced enhanced payroll processing approvals, reducing payroll discrepancies by 31% annually.
  • Collaborated with external auditors to assure compliance with banking-sector requirements, contributing to zero findings during 2015 audit cycles.

Affiliations

  • Association for Computing Machinery
  • Credit Union National Association (CUNA)
  • National Automated Clearing House Association (NACHA)
  • Freemason
  • Corporate Banking Process Improvement Forum
  • Business Continuity Professionals Association (BCPA) - Financial Services
  • Project Management Institute
  • Risk Management Association (RMA)
  • Bank Administration Institute (BAI)
  • Society of Human Resource Management

Certifications

  • Certified Information Systems Auditor (CISA)
  • Certified Commercial Banking Professional (CCBP)
  • Certified Global Sanctions Specialist (CGSS)
  • Certified Information Privacy Manager (CIPM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Chartered Financial Analyst (CFA)
  • National Check Professional (NCP)
  • Certified Fraud Examiner (CFE)
  • Bank Secrecy Act (BSA) Certification

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