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Skills

  • Core banking system implementation
  • Enhanced reconciliation methodologies
  • Bank security expert
  • Bank operations technology integration
  • Cash handling expertise
  • Revenue generation
  • Communications
  • Team building
  • Audit controls to reduce discrepancies
  • Advanced reporting and data analysis tools

Work Experiences

  • Achieved a 45% improvement in productivity.
  • Achieved 78% audit compliance.
  • Collaborated with internal audit teams to address system vulnerabilities, decreasing exposure to security risks by 38%.
  • Achieved cost reduction over 2017.
  • Reviewed more than 17 financial statements per 18 months.
  • Created service-level agreements (SLAs) for the deposit operations team.
  • Collaborated with human resources to restructure processes.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Collaborated with cross-functional teams.
  • Collaborated with logistics to restructure processes that led to faster resolution of deposit exceptions, cutting resolution time by 85%.

Summaries

  • Versatile Deposit Operations Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in quality assurance and vendor management will be valuable.
  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • Achieved 14 consecutive compliance audits.
  • Financial administration, team leadership, and team leadership are all strengths.
  • Achieved a 29% reduction in operational risk.
  • Achieved an increase in deposit volume of $16.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Meet bank and customer service standards on a regular basis.
  • Accomplished in cross-functional team coordination to successfully roll out new deposit products, growing deposit volumes by $16 over 6 months.

Accomplishments

  • Designed new reporting frameworks for deposit monitoring, which led to a 32% reduction in end-of-day reconciliation errors.
  • Introduced enhanced payroll processing approvals, reducing payroll discrepancies by 31% annually.
  • Implemented a secure customer authentication system for deposit transactions, reducing fraud risks by $5 annually.
  • Implemented a fraud detection system that identified and prevented potential losses of $9 within the first 2020 of operation.
  • Partnered with cross-functional teams to streamline deposit exception handling, reducing backlogs and improving resolution time by 55%.
  • Enhanced the fraud monitoring system to address anomalies in deposit transactions, flagging and addressing 12 suspicious activities which saved the company $3.
  • Monitored and optimized cash management strategies, allowing for improved cash flow forecasting accuracy by 32%.
  • Created a deposit audit framework that increased regulatory compliance rate by 29% and facilitated smoother audits.
  • Successfully managed the roll-out of procedure, reducing operational errors by 85% over 2020.
  • Achieved 66% error reduction in exception processing by revising deposit operational procedures.

Affiliations

  • Association for Financial Professionals (AFP)
  • Financial Services Technology Consortium (FSTC)
  • Information Systems Audit and Control Association (ISACA)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Deposit Account Fraud Prevention Advisory Group
  • Institute of Certified Bankers (ICB)
  • Bank Administration Institute (BAI)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management

Certifications

  • Principles of Banking Certificate by Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Certified Credit Union Executive (CCUE)
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Information Privacy Manager (CIPM)
  • Certificate in Bank Fund Management (CBFM)
  • CompTIA Network+
  • Certified Information Systems Auditor (CISA)
  • Salesforce
  • Certified Risk and Compliance Management Professional (CRCMP)

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