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Skills

  • Customer-focused financial guidance
  • MS Office
  • Business operations
  • Debt management counseling
  • RFI Scanners
  • Making insurance decisions
  • Understanding tax law
  • Client education on debt relief programs
  • Process improvement
  • Operational improvement

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Developed a reputation for punctuality and hard work.
  • Assisted in the creation of program procedures.
  • Achieved improvement over one year.
  • Explained the value of various financial products, such as stocks, bonds, mutual funds, and insurance policies, and educated clients on the advantages of each.
  • Exuded professional expertise and resourcefulness to gain the trust and confidence of clients, vendors, and other professionals.
  • Addressed complex financial inquiries.
  • Achieved cost reductions of $4.
  • Achieved this within several months for key accounts.
  • Achieved 70% accuracy in projections.

Summaries

  • Achieved cost savings of $13 annually.
  • Proficient in promoting program by leveraging process improvement and project management knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Expert in procedure with a strong aptitude for spearheaded and streamlined.
  • Framework, process, and system are all available.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Adobe Creative Suite and Jira experts with exceptional interpersonal skills.
  • Offering 2 years of industry experience.
  • Standard and initiative have a proven track record.
  • Business growth requires a decisive planner who understands marketing and sales strategies.

Accomplishments

  • Utilized advanced financial counseling methodologies to help 10 clients reduce dependency on high-cost financial services by 84%.
  • Facilitated educational workshops on financial literacy, helping over 5 clients enhance their understanding of responsible budgeting and debt management.
  • Successfully negotiated payment plans for 18 clients, reducing overall delinquency by 77% over 18 months.
  • Instrumental in developing a debt management education seminar for underserved communities, which improved client debt recovery by 29% over three years.
  • Increased re-negotiated payment agreement success rate by 42% by offering custom-tailored financial counseling advice.
  • Revised client onboarding and financial assessment processes, improving client repayment rates by 37% over 6 months.
  • Trained a team of 10 junior financial counselors in advanced collection tactics, improving department effectiveness by 53%.
  • Recognized by leadership for improving department's collection efficiency, resulting in a 37% month-over-month improvement.
  • Reduced patient account aging by 32% by introducing new billing procedure workflows and improving follow-up methods.
  • Worked with collections team to recover metric in outstanding funds, exceeding performance benchmarks by 36% in 2023.

Affiliations

  • Member, Financial Therapy Association (FTA), 2016-Present
  • Member, Association of Credit and Collection Professionals (ACA International), 2020
  • Host, National Healthcare Financial Leaders Podcast, 2015-Present
  • Certified Advisor, Advanced Financial Counseling and Debt Reduction Practices, earned 2017
  • Professional Development Course Participant, Healthcare Revenue Cycle Optimization Program, 2023
  • Participant, Debt Management and Resolution Certification Program through Lakeside Partners, 2024
  • Panelist, Financial and Revenue Cycle Management Conference, three years in a row, program
  • Certified Member, National Association of Certified Credit Counselors (NACCC), Acquired Certification in 2015
  • Board Member, Financial Wellness Programs Alignment Committee, 2018-Present
  • Member, Healthcare Financial Management Association (HFMA) metric

Certifications

  • Certified Financial Health Counselor (CFHC) by the National Credit Counseling Association (NCCA)
  • Certified Leadership Professional in Revenue Cycle (CRCLP) by AAHAM
  • Certified Collection Professional (CCP) from the ACA International
  • SAP Certified Application Associate
  • Financial Modeling & Valuation Analyst (FMVA) Certification from Corporate Finance Institute (CFI)
  • Project Management Professional (PMP)
  • Certified Revenue Cycle Representative (CRCR) by HFMA
  • Certified Budget Analyst (CBA) by the National Institute of Governmental Purchasing (NIGP)
  • Certified Financial Education Instructor (CFEI) from the National Financial Educators Council (NFEC)
  • Apple Certified Associate (ACA)

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