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Skills

  • Compliance with financial regulatory standards
  • Data analysis and delinquent account resolution
  • Business operations
  • Stock market expertise
  • Developing financial plans
  • Managing wealth
  • Team leadership and supervision
  • Customer Service Collaboration
  • Relationship development
  • Analytical Thinking and Problem Solving

Work Experiences

  • Achieved this within several months for key accounts.
  • Hired and recruited high-producing managers, which resulted in a significant increase in revenue.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Worked with others to brainstorm new procedure possibilities.
  • Coached staff in handling difficult conversations with clients.
  • Achieved a 77% increase in collections.
  • Achieved a 60% reduction in team errors.
  • Achieved 70% accuracy in projections.
  • Achieved improvement over one year.
  • Analyzed financial trends impacting Banking and Financial Services.

Summaries

  • Ability to recognize category issues and integrate method solutions to achieve framework.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Framework, process, and system are all available.
  • Six Sigma certified
  • Customer satisfaction is important to me, so I'm resourceful, hardworking, and passionate about it.
  • Results-oriented Banking and Financial Services professional with risk assessment, data analysis, and cross-functional collaboration strengths.
  • Achieved a 41% increase in collections.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.

Accomplishments

  • Initiated a partnership with the legal department to streamline the collection process, reducing delinquency rates by 34%.
  • Optimized revenue cycle management workflows for metric medical practice, improving cash flow by 84% year-over-year.
  • Spearheaded a campaign to educate over 12 clients on debt relief programs, resulting in 38% increase in program enrollment.
  • Designed and implemented a comprehensive debt settlement training program, improving team collections performance by 44% in two years.
  • Increased re-negotiated payment agreement success rate by 42% by offering custom-tailored financial counseling advice.
  • Trained a team of 10 junior financial counselors in advanced collection tactics, improving department effectiveness by 53%.
  • Successfully implemented QuickBooks to automate follow-ups with delinquent accounts, driving a 79% reduction in manual errors.
  • Organized and led 17 financial review sessions with clients, boosting renewal rates by 60% through value-driven engagement.
  • Facilitated educational workshops on financial literacy, helping over 5 clients enhance their understanding of responsible budgeting and debt management.
  • Created a comprehensive training module for new financial counselors, reducing new hire training time by 33%.

Affiliations

  • Member, Strategic Financial Counseling Alliance (SFCA), system, 2023-Present
  • Co-leader, Revenue Cycle Innovation and Patient Retention Strategies Workgroup, 2016
  • Affiliated Member, Association for Financial Counseling and Planning Education (AFCPE), 2015-2020
  • Certification in Financial Counseling and Healthcare in partnership with procedure, 2015
  • Participant, Institute of Healthcare Financial Solutions Annual Conference, 2016
  • Professional Development Course Participant, Healthcare Revenue Cycle Optimization Program, 2023
  • Member, Healthcare Financial Management Association (HFMA) metric
  • Certified Advisor, Advanced Financial Counseling and Debt Reduction Practices, earned 2017
  • Lead Facilitator, Advanced Emotional Intelligence for Healthcare Financial Leaders Seminar, 2022
  • Volunteer Financial Educator, National Financial Counseling Association (NFCA), 2023-Present

Certifications

  • Fellow of the Academy of Healthcare Management (FAHM) certification from the Academy of Healthcare Management
  • Registered Health Information Technician (RHIT) by the American Health Information Management Association (AHIMA)
  • Certified Revenue Cycle Representative (CRCR) by HFMA
  • CompTIA Security+
  • Certificate in Health Information Technology (CHIT) by AHIMA
  • First Aid/CPR
  • Lean Six Sigma Green Belt (LSSGB) certification from IASSC or ASQ
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • CompTIA Network+

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