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Skills

  • MS Office
  • Adapting loan terms for competitiveness
  • Handling sensitive financial data
  • Experian Transact SM
  • Organization
  • Communications
  • Independently managing lending portfolios
  • Time management skills
  • Accuracy in credit report analysis
  • Creditworthiness assessments

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with dealer networks across Portland to increase loan generation by 61% through enhanced relationship management.
  • Achieved recognition as top-performing loan specialist in 2015, receiving the Employee of the Year for excellence in loan performance and customer service.
  • Boosted loan application submissions by 54%.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Achieved Scrum Master, enhancing knowledge of regulatory requirements and loan structuring for indirect lending initiatives.
  • Assisted in the development of dealership incentive programs, boosting loan application submissions by 45% during three years.
  • Attracted new business partnerships.
  • Collaborated cross-departmentally to implement risk mitigation strategies that lowered delinquency rates on indirect loans by 58%.

Summaries

  • Adept at developing new indirect lending products tailored to customer needs, resulting in additional revenue generation of $2 for the firm.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved approval rates of 54%.
  • Boosted application processing efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Within Banking and Financial Services, senior Indirect Lending Specialist and outstanding performer in project management and budget management.
  • Adept at developing new indirect lending products.
  • Built solid relationships with auto dealers in Austin.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.

Accomplishments

  • Facilitated high-impact compliance training sessions for lending staff, improving adherence to regulatory standards and reducing potential violations.
  • Optimized borrower communication processes, resulting in a 38% increase in customer satisfaction ratings and retention.
  • Developed risk assessment techniques that allowed for quicker, more accurate assessments of borrower reliability, reducing risk factors by 47%.
  • Generated and analyzed loan portfolio reports leading to a 43% decrease in delinquencies and an overall reduction in default rates.
  • Revamped reports to improve transparency in monthly key performance indicators (KPIs), enhancing managerial insights into portfolio performance.
  • Led the redesign of loan submission workflows, enhancing processing efficiency by 46% and cutting manual entry errors in half.
  • Built and nurtured relationships with regional dealer network in Denver, increasing loan generation by 32% over 6 months.
  • Created detailed loan performance reports, which were pivotal in quarterly financial forecasting presentations to executive leadership.
  • Monitored compliance with all lending regulations, contributing to Beacon Labs successfully passing 17 of audits and regulatory reviews.
  • Ensured compliance with legal and corporate policies by meticulously reviewing 7 indirect auto loan agreements monthly for accuracy and completeness.

Affiliations

  • American Society of Safety Professionals
  • Certified Consumer Credit Compliance Professional (CCCP)
  • Credit Union National Association (CUNA)
  • Career Development Program in Consumer Lending
  • Certified Regulatory Compliance Manager (CRCM)
  • International Council of Nurses
  • National Automobile Dealers Association (NADA)
  • National Association of Federally-Insured Credit Unions (NAFCU)
  • Jaycees
  • Auto Finance Excellence (AFE)

Certifications

  • Cerification in Lending Compliance Essentials (CLCE)
  • Certified Indirect Automotive Lending Specialist
  • Certified Lending Fraud Risk Manager (CLFRM)
  • National Mortgage Licensing System (NMLS) - MLO Endorsement
  • Certified Financial Services Auditor (CFSA)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Financial Services Specialist (CFSS)
  • Certified Financial Industry Compliance Professional (CFICP)
  • Certified Credit Union Financial Counselor (CCUFC)

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