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Skills

  • Preparing orders
  • Communications
  • Process streamlining
  • Project organization
  • Vendor relationship management
  • Auditing
  • Merchandising skills
  • MS Office
  • Problem resolution
  • Photo processing

Work Experiences

  • Achieved zero breaches over the past year.
  • Collaborated with global teams to deliver a synchronized digital strategy, leading to 11-fold expansion of market presence in Raleigh.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Defined data privacy standards.
  • Achieved 52% fewer resource hours.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of photo lab inventory, ordering toner, ink, and paper when supplies were running low.
  • Was in charge of maintaining lab printers and processing equipment, ensuring that they were in working order for each shift.
  • Addressed actionable insights.
  • Achieved annual savings of $3 in service costs.

Summaries

  • Aligned cloud migration efforts for 16 regional offices.
  • Achieved 16% improvements in team efficiency.
  • Within Miscellaneous, senior Digital Solutions Program Manager and outstanding performer in risk assessment and stakeholder engagement.
  • Achieved operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A friendly Photo Specialist who promotes outstanding abilities in data file processing, advanced retouching, and special projects.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Achieved 41% improvement in team collaboration.
  • Balanced operational and customer-facing digital needs.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led the initiative to integrate Microsoft Excel, which reduced operational costs by 47% and improved productivity by 3 hours weekly.
  • Successfully developed a strategic initiative that reduced product delivery errors by 82% through automated systems.
  • Coached a high-performing team of project managers, driving a 17% boost in overall program success rates in two years.
  • Led the integration and automation of SAP, reducing response times by 11 hours, improving client satisfaction by 60%.
  • Improved business process workflows by integrating process, resulting in a 77% reduction in manual labor for data entry.
  • Implemented a digital asset management system that streamlined operations and achieved an efficiency gain of 30%.
  • Collaborated cross-functionally with Product, Marketing, and IT teams to launch QuickBooks, achieving a 25% increase in user acquisition.
  • Designed and launched a Asana platform enhancement leading to a 30% increase in customer adoption and a 17 revenue boost.
  • Championed continuous improvement efforts, realizing an increase in team efficiency by 20% through process automation and digital transformation.
  • Increased business revenue by $17 through strategic partnership negotiations and implementation of digital solutions.

Affiliations

  • TechAmerica – Emerging Digital Solutions Forum
  • Open Group – TOGAF® Certified Practitioner
  • American Medical Informatics Association
  • IT Service Management Forum (itSMF) – Change & Incident Management Leader
  • European Association for Digital Transformation (EADT) – Cross-Industry Agile Practices Group
  • Lions Club
  • Product Development and Management Association (PDMA) – Digital Product Launch Leadership Network
  • American Marketing Association
  • Rotary International
  • International Association of Project Managers (IAPM) – Certified Agile Program Management Professional

Certifications

  • Cisco Certified DevNet Professional
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • CompTIA Network+
  • Certified Agile Program Manager (CAPM)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Agile Certified Practitioner (ACP) - 2018

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