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Skills

  • Communications
  • Negotiation skills
  • Natural disaster claims management
  • Effective communication under pressure
  • Dispute resolution and arbitration
  • Proactive claims process management
  • Post-disaster customer support
  • High-exposure claim management
  • Claim negotiation and settlement
  • Method equipment

Work Experiences

  • Gathered and tracked evidence in support of legal processes.
  • Built a reputation for strong policyholder trust.
  • Analyzed and interpreted complex policy coverages to resolve property claims, ensuring compliance with state and federal regulations in Phoenix.
  • Collaborated with cross-functional teams.
  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Assessed claims in natural disaster zones.
  • Achieved 80% on-time closure rate.
  • Closed files 57% faster than team average.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Astute insurance professional with 3+ years of experience assessing properties, determining liabilities, and negotiating settlements.
  • Accelerated claim resolutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Oversee 14 cases per month with care.
  • Consistently achieved performance metrics.
  • Achieved a claim closure rate of 38% faster than team average.
  • Bringing a proven track record of success in Property Field Adjuster roles throughout a progressive insurance industry career.
  • Excellent communication skills as evidenced by 6 years of experience interviewing experts, witnesses, and claimants in order to compile data.
  • Adept in natural disaster claims management.

Accomplishments

  • Efficiently managed high-exposure insurance claims from category, mitigating customer frustrations and preserving company reputation.
  • Completed certification in CPA, enhancing credibility in property damage assessments and claim resolution.
  • Resolved complex policyholder complaints with empathetic communication, resulting in a 37% reduction in escalations within 17 months.
  • Negotiated settlements with third parties on large loss claims, frequently exceeding recovery goals by 85%.
  • Successfully handled property damage assessments following framework, contributing to 78% faster payout process than competitors.
  • Successfully navigated contentious claims involving litigation, resulting in favorable settlements and avoiding legal costs exceeding $12.
  • Proactively monitored claims department trends and proposed adjustments to processes that contributed to a 39% efficiency gain.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led review sessions on regulatory compliance, elevating team knowledge and reducing penalty risk by 60% in 2023.
  • Reduced claim cycle times by 71% by optimizing workflows and implementing effective documentation through ServiceNow.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Risk Management Society (RIMS)
  • Accredited Adjusters Affiliation of America (AAAoA)
  • Rotary International
  • Urban Risk Reduction and Resilience Network (URRRN)
  • International Association of Claims Professionals (IACP)
  • International Council of Nurses
  • International Federation of Adjusting Associations (IFAA)
  • Disaster Recovery Institute International (DRI)
  • International Association of Administrative Professionals

Certifications

  • Law & Ethics for Adjusters Certification - Brightline
  • Fundamentals of Insurance Claims Adjusting - Northwind
  • Certified Estimator for Property Claims - Cedar Works
  • HAAG Certified Inspector - Residential Roof Damage Specialist
  • Senior Claims Law Associate (SCLA) - American Educational Institute
  • Cisco Certified Network Associate (CCNA)
  • Fire and Smoke Restoration Technician (FSRT) - Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Professional Liability Certification - Cedar Works
  • Associate Risk Manager (ARM) - The Institutes
  • Cisco Certified Internetwork Expert (CCIE)

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