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Skills

  • Supervision
  • Operational improvement
  • Planning and coordination
  • Cost reduction strategies
  • Trend forecasting
  • Project lifecycle management
  • Compensation/benefits administration
  • Problem resolution
  • Customer retention
  • Proficient in Asana

Work Experiences

  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Analyzed financial statements and standard reports to track category performance and come up with ways to improve and cut costs.
  • Was able to secure a contract with category vendor to supply all process materials and services at a reasonable price.
  • Provided Miscellaneous and Miscellaneous clients with business management and leadership skills.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Oversaw the work of 13 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Kept track of inventory levels on a three years basis and placed new merchandise orders to keep supplies stocked.

Summaries

  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Budget management in program settings and vendor management in workflow optimization settings.
  • Proficient in promoting framework by leveraging team leadership and vendor management knowledge.
  • National Director of Operations with budget management and risk assessment abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Engaging personality, service-oriented background, and expertise in stakeholder engagement.
  • Strategic thinker with expertise in risk assessment.
  • National Director of Operations is a focused and diligent National Director of Operations with over 18 years of experience in maintaining smooth business operations.
  • Dedicated leader with 14 years of business planning and oversight experience.

Accomplishments

  • Reduced lead times in the supply chain by 51% by leveraging new vendor relationships and optimizing current supplier performance.
  • Monitored key performance indicators (KPIs) to identify areas for improvement, leading to a 44% increase in service delivery efficiency.
  • Expanded company footprint into process, achieving 22% market share growth in the first year of operations across 9 states.
  • Delivered a 54% increase in customer satisfaction by optimizing distribution routes for the national logistics network.
  • Re-engineered site-level financial reporting processes, shaving 81% off month-end reporting time and improving managerial decision-making.
  • Successful launch of 14 national projects on-time and under budget, managing concurrent teams across Denver to meet strategic objectives.
  • Reduced energy costs by 21% in facilities by implementing sustainable energy-efficiency measures, saving $14 annually.
  • Created and maintained standard operating procedures (SOPs), which led to a streamlined national rollout of ServiceNow, cutting implementation time by 68%.
  • Established key performance benchmarks across regional operations, providing a clear framework that led to 50% increase in regional monthly performance.
  • Overhauled nationwide compliance protocols, resulting in ITIL certification at all operational sites, driving 38% adherence improvements.

Affiliations

  • Council member at the Alliance for Performance Management Professionals, sharing data-driven methodologies to improve operational output.
  • Member of the International Contract Negotiation Association, advancing my skills in supplier contract negotiations and renewals.
  • Member of the National Association for Business Operations Professionals, where I contribute to discussions on optimizing operational processes nationwide.
  • Active participant at the International Operational Risk and Regulation Summit, developing nationwide strategies to mitigate risks.
  • Participant in the Global Leadership Institute’s Operations Insight Group, contributing to operational leadership and strategic workforce solutions.
  • Member of the Society for Human Resource Management (SHRM), utilizing resources to develop comprehensive workforce training programs.
  • Member of the National Association for Hybrid Work Models, working on best practices for transitioning teams to optimal hybrid operations.
  • Member of the Aspen Institute’s Communities That Work Partnership, aligning workforce development projects with operational demands.
  • Participant in the North American Operations Excellence Conference since 2020, where I've presented on emerging operational risk management trends.
  • Active presence in the Association of Operations Management Professionals, collaborating on national-level workforce training initiatives.

Certifications

  • SAP Certified Application Associate
  • Certified ScrumMaster (CSM) - 2022, Scrum Alliance
  • Global Professional in Human Resources (GPHR) - 2018 - HRCI
  • Certified Supply Chain Professional (CSCP) - 2020 - Harbor & Co.
  • Certified Director of Operations (CDO) - method
  • CompTIA A+ Technician
  • ITIL Foundation Certification - 2019 Vantage
  • Executive Certificate in Financial Integration for Mergers and Acquisitions - system
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)

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