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Skills

  • Customer service
  • Project lifecycle management
  • Communications
  • Process improvement
  • Vendor relationship management
  • Cross-functional team management
  • Employee performance evaluation
  • Team building
  • Profit and loss accountability
  • Employee development

Work Experiences

  • Oversaw the performance and productivity of 18 employees while supervising and leading 10 department managers.
  • Kept track of inventory levels on a three years basis and placed new merchandise orders to keep supplies stocked.
  • Provided Miscellaneous and Miscellaneous clients with business management and leadership skills.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Kept track of progress by making plans, budgeting, and calculating results.
  • Increased sales revenue by 14% with $7 in new annual sales.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Created reports that included project information and forecasts.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Was in charge of the day-to-day operations of process business, which included 18 employees spread across 9 locations.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Lean certified
  • Strong ability to increase profits, control costs, and improve processes on a continuous basis.
  • National Director of Operations and team leader with 15 years of experience in metric settings.
  • Motivating leader who has built and managed method teams in the past.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Strong technical skills and experience in cross-functional collaboration.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Developed supply chain dashboards for real-time data monitoring, reducing stockouts by 56% during peak season.
  • Negotiated strategic alliances with Miscellaneous partners, leading to $8 in new business and expanded growth opportunities.
  • Created and maintained standard operating procedures (SOPs), which led to a streamlined national rollout of ServiceNow, cutting implementation time by 68%.
  • Overhauled nationwide compliance protocols, resulting in ITIL certification at all operational sites, driving 38% adherence improvements.
  • Led the national implementation of ISO ITIL compliance standards, enhancing workplace safety and reducing incident reports by 22%.
  • Streamlined omnichannel fulfillment operations to meet e-commerce demands, resulting in a combined efficiency increase of 45%.
  • Created and led an initiative to centralize purchasing, driving annual cost savings of $17 with negotiated supplier contracts.
  • Created and chaired an internal think tank that drove innovation, launching 7 new initiatives which led to a 26% increase in productivity across the business.
  • Conducted detailed operational audits, uncovering process inefficiencies that led to corrective actions saving $2 per quarter.
  • Re-engineered site-level financial reporting processes, shaving 81% off month-end reporting time and improving managerial decision-making.

Affiliations

  • Member of the National Inventory Management Council, aiding in the development of advanced inventory tracking and control systems.
  • Member of the Mergers and Acquisitions Institute, focusing on operational due diligence best practices during corporate transitions.
  • Presenter at the Corporate Sustainability Strategies Consortium, focusing on reducing excess stock and decreasing warehousing costs.
  • Member of the National Association for Workforce Retention and Development, focusing on employee engagement and performance improvement initiatives.
  • Member of the Resource Optimization and Innovation Panel, contributing to discussions on cutting inventory and warehousing expenses.
  • Active participant in the National Operations Director Exchange, benchmarking best practices in cross-national operational efficiency.
  • Affiliated with the Corporate Board Member association as a governance advisor, ensuring operational integrity across multi-branch systems.
  • Active member of the National Forum for Performance Coaching, staying abreast with latest methods to boost team productivity.
  • Participant in the North American Operations Excellence Conference since 2020, where I've presented on emerging operational risk management trends.
  • Active presence in the Association of Operations Management Professionals, collaborating on national-level workforce training initiatives.

Certifications

  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • American Academy of Financial Management (AAFM)
  • Certified Director of Operations (CDO) - method
  • Certified Regulatory Compliance Manager (CRCM), 2020, Harbor & Co.
  • Certified in Logistics, Transportation, and Distribution (CLTD) - category
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Strategic Operations Management - procedure
  • Google Certified Professional Cloud Architect

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