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Skills

  • Executive presentations
  • Business Administration
  • Customer and client relations
  • Program files maintenance
  • Administrative support
  • Workflow Optimization
  • Meeting arrangements
  • Human resource laws
  • Customer relations and communications
  • Project Planning

Work Experiences

  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Used cross-functional collaboration and vendor management to quickly resolve metric issues, effectively reducing customer complaints by 16%.
  • Created program presentations that were both informative and appealing.
  • Created new filing and organizational procedures that helped the company save $10 per several months in labor costs.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Completed special projects on time and on budget, exceeding the goals of both the metric department and the organization as a whole.
  • Updated the program's process information in the tracking system.
  • Wrote extremely precise internal and external letters and memos.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • When it comes to supporting daily activities as well as spearheaded to improve the program, I'm a productive team player.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Bringing 5 years of outstanding performance in related roles to the table.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 8-person team.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Collaborated with team of 8 in the development of system.
  • Designed and led workshops on professional development for compliance, improving team collaboration by 37%.
  • Implemented project management software, reducing meeting preparation time by 44% while improving clarity of action items.
  • Reduced departmental expenses by 74% through optimizing procurement and budget allocation in human resources.
  • Developed a series of instructional guides for new administrative software, accelerating the learning curve for 10 employees.
  • Created a comprehensive database of meeting notes, ensuring easy access and reducing duplicate information requests by 21% %.
  • Organized executive-level departmental meetings, ensuring consistent meeting documentation and follow-up on actions.
  • Directed onboarding strategies for new hires, increasing employee retention by 65% in logistics.
  • Developed and led company-wide leadership training initiatives, enhancing managerial competencies among finance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Women Engineers
  • National Notary Association (NNA)
  • Team Building and Leadership Certifications from Salesforce
  • Lions Club
  • Event Planning Certificate from Beacon Labs
  • Association of Executive and Administrative Professionals (AEAP)
  • Business Skills Certification through method
  • Participant in Think Administrative Leadership Roundtable
  • National Association of Social Workers
  • Toastmasters

Certifications

  • QuickBooks Certification - Intuit, 2015
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Security Professional (CISSP) - Harbor & Co., 2018
  • Salesforce
  • National Notary Association (NNA) Certification - 2017
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Administrative Professional (CAP) – Beacon Labs
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2015
  • Conflict Resolution and Mediation Certification, 2016, Summit Group

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