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Skills

  • Appointment process streamlining
  • Data trend analysis for authorization errors
  • Onboarding timeline reduction
  • Client service excellence
  • Relationship development
  • Multitasking in high-volume environments
  • Authorization approval rate optimization
  • Legal and organizational standards compliance
  • Data entry
  • First Aid/CPR

Work Experiences

  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved a 27% submission success rate.
  • Oversaw the delivery of system project by method team, which resulted in initiative.
  • Achieved a 61% client retention rate.
  • Analyzed authorization data trends.
  • Contributed to meeting departmental KPIs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved reduction over 18 months.
  • Achieved retention over 18 months.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Acknowledged for improving authorization processes.
  • Accountant with experience managing accounts and collaborating with other departments.
  • Accurate and efficient Authorization Appointing Representative distinguished for handling complex eligibility criteria with a 48% accuracy rate while maintaining regulatory compliance.
  • Achieved an average reduction of 2 hours.
  • Accomplished Authorization Appointing Representative.
  • Authorization Appointing Representative with expertise in streamlining approval workflows, leveraging automation to decrease processing times by 13 days and improve accuracy.
  • With exceptional knowledge of cross-functional collaboration, skilled at vendor management and Salesforce use.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Authorization Appointing Representative with notable achievement in cutting authorization approval wait times from 18 months to 18 months through improved process standards and protocols.

Accomplishments

  • Successfully built and maintained relationships with external stakeholders, contributing to a 43% increase in contract renewals.
  • Guided clients through the authorization documentation process, ensuring compliance with Cedar Works’s stringent guidelines and reducing authorization delays by 38%
  • Counseled an average of 2 clients per week on complex eligibility requirements for client relations, leading to a 46% increase in successful authorizations.
  • Executed training workshops on authorization procedures, improving the team's documentation accuracy by 79%.
  • Collaborated with the IT team to integrate new software that cut authorization processing times by 10%.
  • Developed and implemented an automated tracking system, reducing authorization request processing time by 16 business days.
  • Contributed to cross-departmental initiatives to implement new policies, reducing departmental authorization inconsistencies by 27%.
  • Engineered data-driven solutions that increased the overall approval rate of complex authorizations by 71%.
  • Resolved product issue through consumer testing.
  • Partnered with key stakeholders to achieve a 23% reduction in escalated authorization issues from clients.

Affiliations

  • Project Management Institute (PMI)
  • Association of Information Technology Professionals
  • Quality Assurance Standard Adherence Certification
  • Membership in Data Governance Professionals Organization (DGPO)
  • Freemason
  • Member of the National Association of Legal Assistants (NALA)
  • Society for Human Resource Management (SHRM)
  • National Association of Professional Process Servers
  • Legislation and Policy Advocacy Group Membership
  • Lions Club

Certifications

  • Certified Legal Manager (CLM) - framework
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE) 2015
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Risk and Compliance Management Professional (CRCMP) - GRC & Compliance Center
  • Certification in Risk Management Assurance (CRMA) - 2019 - Institute of Internal Auditors (IIA)
  • Cisco Certified Network Associate (CCNA)
  • Master Compliance Professional Certification (MCP) - Health Ethics Trust
  • Financial Services Compliance Certification (FSCC) - 2019 - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)

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