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Skills

  • Risk mitigation strategies
  • Market share expansion
  • Key performance indicators (KPIs) development
  • Compliance with Scrum Master Standards
  • Customer success metrics development
  • Relationship development
  • Business transformation roadmaps
  • Client growth opportunity identification
  • Team building
  • Regulatory compliance

Work Experiences

  • Contributed to a global transformation project.
  • Used ServiceNow to collect, organize, and model data.
  • Chaired monthly executive reviews.
  • Collaborated with clients to streamline supply chain processes.
  • Collaborated with clients to streamline their supply chain processes, saving over $17 in operational costs annually.
  • Brought subject matter expertise to key verticals.
  • Achieved results within the past year.
  • Advised executive leadership on market transition strategies.
  • Authored detailed ROI reports for clients, demonstrating an average return of $6 for every $7 invested.
  • Capitalized on client growth opportunities.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Client Consultant with 17 years of successful cross-functional collaboration and vendor management experience.
  • Senior Client Consultant capable with a track record of improving Miscellaneous operations.
  • Advanced skillset in customer success metrics.
  • Achieved $13 in additional annual revenue by recognizing upselling opportunities within existing client relationships and implementing consultative sales techniques.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Achieved results within 2019 via customized solutions.
  • Advanced skillset in customer success metrics, delivering a 71% improvement in client satisfaction within 2016 via customized solutions.
  • Adept at managing high-value client portfolios.
  • Helping business leaders understand all aspects of operations is something I'm used to.

Accomplishments

  • Facilitated cross-departmental alignment for key accounts, reducing time-to-market by 67% across multiple project streams.
  • Secured Excellence Award recognition for innovative consulting services during a cross-functional transformation project in framework.
  • Guided cross-functional teams in overcoming deployment roadblocks, boosting on-time project deliveries by 16% for high-priority clients.
  • Identified and proactively resolved client escalation issues, achieving a 18% improvement in customer satisfaction within 18 months.
  • Deployed data-driven customer experience initiatives which helped identify and close high-value consulting deals exceeding $6.
  • Managed client relationships in accordance with regulatory standards and maintained compliance with ITIL guidelines.
  • Secured continuous improvement in client satisfaction through quarterly business reviews (QBRs), achieving 32% average uplift.
  • Delivered customized solution training sessions, resulting in a 24% decrease in post-training support requests.
  • Provided strategic business recommendations that increased client revenue by $7 within 2015.
  • Led transformation initiatives for enterprise clients, achieving a 24% boost in project delivery speed across multiple departments.

Affiliations

  • Scrum Alliance Community
  • American Medical Informatics Association
  • Certified Management Consultant (CMC) Certification
  • International Business Consultancy and Outsourcing Network
  • Network for Business Sustainability
  • Lions Club
  • National Contract Management Association (NCMA)
  • Consulting and Business Strategy Alumni Networks
  • Enterprise Architecture Professional Association (EAPA)
  • Society of Women Engineers

Certifications

  • Certified IT Consultant (CITC)
  • HubSpot Inbound Marketing Certification
  • Certified Public Accountant (CPA)
  • Salesforce Certified Consultant
  • Certified AI Consultant for Business Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Success Manager (CCSM)
  • Certified Enterprise Architect (CEA)
  • Project Management Professional (PMP)
  • Risk Management Professional (PMI-RMP)

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