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Skills

  • Communications
  • Customer education and training
  • Apparel knowledge
  • Marketing campaign contribution
  • Organization
  • Procedure equipment
  • Foot traffic analysis
  • Regulatory compliance
  • Visual merchandising
  • Team management

Work Experiences

  • Adhered to company standards for merchandise presentation and planograms of the best sporting goods apparel and equipment brands.
  • Achieved President's Club for top regional archery equipment sales performance in 2016.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Achieved turnaround time of under 8 business days.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Accurately recorded sales transactions.
  • Averaged $2 in archery equipment sold per month.
  • Increased the team's revenue by over $4 in sales.
  • Communicated merchandise needs, pricing concerns, and operational issues to management for problem resolution.
  • Kept the process and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Achieved a 68% boost in accessory sales.
  • Maximized potential sales with product knowledge and excellent customer service.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Sells procedure and process products while keeping up with changing industry trends and customer preferences.
  • Professional in retail sales with experience in product placement and merchandising.
  • Accomplished Archery Sales Associate with a focus on strategic product recommendations and high-value upselling, consistently increasing basket size by $6 per transaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Achieved accuracy through inventory checks and team collaboration.

Accomplishments

  • Participated in high-level product consultations, offering direct customer feedback that led to system in product design.
  • Managed annual archery product inventory count, ensuring compliance with stock levels and accuracy within 75% variance.
  • Assisted in the roll-out of safety compliance protocols for handling and displaying archery equipment, reducing liability risks by 79%.
  • Guided first-time buyers through the archery gear selection process, ensuring the best fit and boosting customer satisfaction metrics by 46%.
  • Achieved archery department best-in-class ranking for sales performance across the Northeast, contributing 83% to overall store revenue.
  • Led archery product setup for in-store events, ensuring proper safety regulations were met and overseeing demonstrations that resulted in 17 incremental sales.
  • Championed department-level customer service initiatives that resulted in a noticeable increase in the store-wide Net Promoter Score (NPS) by 68%.
  • Collaborated closely with floor managers to forecast product demand based on seasonal archery trends, reducing turnaround time on restock requests by 4 days.
  • Helped capture and document foot traffic data for the archery section, leading to improved placement of promotional displays and a 48% increase in engagement.
  • Helped re-organize archery display according to customer flow patterns, resulting in an 15% increase in daily foot traffic to the department.

Affiliations

  • Archery Equipment Retail and Sales Association (AERSA)
  • Certified Bow Technician from Brightline
  • World Archery Federation (WA)
  • Association of Information Technology Professionals
  • Lions Club
  • Digital Marketer for system in 2017
  • Society of Women Engineers
  • National Association for the Development of Archery (NADA)
  • Co-founder of program in 2022
  • International Archery Foundation

Certifications

  • 3D Archery Range Set-Up Course - USA Archery
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Sales Professional (CRSP)
  • Crossbow Technician Training - TenPoint Crossbow Technologies 2021
  • CompTIA A+ Technician
  • Archery Safety Instructor Certification - USA Archery
  • Apple Certified Associate (ACA)
  • USA Archery Level 2 Instructor Certification
  • National Field Archery Association (NFAA) Level 3 Coach Certification
  • Bow Warranty Service Program - Mathews Archery 2023

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