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Skills

  • B2B Service
  • In-Home Services
  • Psychosocial assessment
  • Social commerce
  • Scheduled services
  • Social Behaviors
  • Client service
  • Customer service specialist
  • Service operations oversight
  • Social gaming

Work Experiences

  • Transported SAP to three years customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within the first 16 months.
  • Assessed client needs.
  • Connected clients with mental health services.
  • Assessed client needs and developed culturally competent interventions, leading to a 41% improvement in client trust and engagement within 2021.
  • Achieved President's Club for Excellence in Advocacy.
  • Achieved a 81% increase in client satisfaction.
  • Achieved a 35% improvement in client trust.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Assisted 18 individuals in obtaining stable housing.
  • Client-driven Social Service Representative.
  • Recognized for her caring demeanor and superior social awareness.
  • Within Miscellaneous, senior Social Service Representative and outstanding performer in process improvement and strategic planning.
  • Boosted staff productivity.
  • Achieved 15 successful family reunifications.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Advocated for marginalized communities.
  • Achieved 41% reduction in homelessness.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Provided culturally competent counseling to clients from diverse backgrounds, utilizing multilingual skills in Portuguese and French.
  • Raised awareness of mental health issues through campaigns and peer support groups, reaching 16 individuals across the Midwest.
  • Mediated crisis interventions for at-risk families, leading to 83% reduction in repeat emergency services usage.
  • Initiated community health programs, influencing initiative legislation that provided free healthcare services to low-income residents.
  • Collaborated with healthcare providers to streamline care for 9 clients, resulting in a 64% improvement in healthcare access.
  • Monitored program performance metrics, leading to a 32% increase in organizational effectiveness in delivering public services.
  • Implemented enhanced case management procedures, decreasing service delivery time by 43% and improving client outcomes.
  • Conducted 13 training sessions on trauma-informed care, improving internal competency scores by 80%.
  • Assisted in the implementation of data-driven allocation of resources, which resulted in a 66% more efficient distribution of funds.
  • Documented and resolved program which led to procedure.

Affiliations

  • American Marketing Association
  • Community Anti-Drug Coalitions of America (CADCA)
  • National Association of Forensic Social Work (NAFSW)
  • International Council of Nurses
  • American Association of Service Coordinators (AASC)
  • United States Ombudsman Association (USOA)
  • Association of Family and Conciliation Courts (AFCC)
  • American Public Human Services Association (APHSA)
  • Lions Club
  • The International Society for Traumatic Stress Studies (ISTSS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Social Work Case Manager (C-SWCM) – 2016
  • Advanced Certified Hospice Social Worker (ACHSW) – 2021
  • CompTIA Security+
  • Certified Child Protection Specialist (CCPS), 2024
  • Certified Nonprofit Professional (CNP) 2018
  • Certified in Public Health (CPH) – Beacon Labs, 2022
  • Certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) – 2022

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