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Skills

  • Communications
  • Community Engagement Initiatives
  • Anchor tenant relations
  • Team management
  • Cross-functional team collaboration
  • Relationship development
  • Operational efficiency
  • First Aid/CPR
  • Regulatory compliance
  • Customer service

Work Experiences

  • Analyzed sales and foot traffic data.
  • Increased sales by 9% by providing purchase advice and promoting additional products.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and risk assessment talents.
  • Achieved an immediate 71% increase in footfall traffic.
  • Achieved Top Performer for excellence in center management, recognized for maintaining high occupancy rates and delivering best-in-class services.
  • Educated customers about promotions to increase sales.
  • Devised and coordinated framework and method strategic plans, resulting in a $3 increase in sales revenue within one year.
  • Achieved 43% year-over-year growth in lease revenue.
  • Built strong community partnerships.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Shopping Center Manager is a multi-talented Shopping Center Manager who is consistently rewarded for planning and operational improvements.
  • Achieved results within a 17-month time frame.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Shopping Center Manager with 12 years of successful performance reporting and team leadership experience.
  • Willing to put performance reporting knowledge to work for a well-established company in the Miscellaneous sector.
  • Adept at implementing sustainability initiatives, reducing waste disposal costs by 18% while contributing to long-term environmental goals.
  • Adobe Creative Suite is something I'm familiar with.
  • Achieved operational growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Forecasted budget expenditures and negotiated yearly contracts with vendors, reducing total spend by 20% while maintaining service standards.
  • Advised on commercial lease restructuring and extensions, achieving a 19% retention rate, ensuring long-term tenancy and profitability.
  • Assisted in critical negotiations with anchor stores, resulting in 33% increase in long-term tenancy for high-profile tenants.
  • Implemented innovative leasing strategies that attracted new retail trends and unique concepts to increase the appeal of the retail center, contributing to a 54% boost in overall foot traffic.
  • Led a cross-functional team to design and execute a refurbishment project for system, enhancing property value and increasing annual rental income by 76%.
  • Boosted tenant satisfaction and operational efficiency by implementing a new, centralized communication system, reducing response times by 45%.
  • Implemented a cost-cutting initiative that reduced shopping center overhead by 56% while maintaining service quality.
  • Negotiated and secured 5 new commercial leases, achieving a 43% occupancy rate across all managed properties.
  • Enhanced customer engagement with newly designed digital signage that increased event participation by 33%, supporting tenant sales growth.

Affiliations

  • Project Management Institute
  • Community Associations Institute (CAI) Member
  • National Retail Tenants Association (NRTA)
  • Real Estate Board of New York (REBNY)
  • U.S. Green Building Council (USGBC)
  • National Association of Social Workers
  • International Council of Shopping Centers (ICSC)
  • American Marketing Association
  • Certified Property Manager (CPM) ITIL
  • Toastmasters

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Property Executive (CRX) from International Council of Shopping Centers (ICSC)
  • Fundamentals of Commercial Real Estate from Real Estate Finance and Investment Center (REFIC)
  • Cyber Security Awareness for Property Managers from initiative
  • Customer Relationship Management (CRM) Systems Certification from Salesforce
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional for Retail
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Commercial Investment Member (CCIM) Designation
  • Project Management Professional (PMP)

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