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Skills

  • MS Office
  • First Aid/CPR
  • Effective display strategy implementation
  • Customer engagement enhancement
  • Cash flow management and control
  • Customer service
  • Initiative equipment
  • Customer service excellence
  • Kiosk operation optimization
  • Salesforce operation

Work Experiences

  • Achieved Innovation Award for outstanding customer service performance in Seattle, contributing to kiosk success over 11 months.
  • Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs.
  • Allowed for more accurate tracking of sales.
  • Boosted reporting accuracy by 30%.
  • Collaborated with third-party vendors.
  • Calibrated machines to ensure that required productivity levels and quality standards were met.
  • Checked finished products for quality and compliance with customer requirements.
  • Achieved a 100% cash accountability rate for 2024.
  • Balanced daily sales receipts.
  • Conducted weekly system checks.

Summaries

  • Collaborated with third-party vendors to resolve issues.
  • Analytical and results-oriented Kiosk Operator focusing on reducing service time by 10% through well-executed process efficiencies and superior time management.
  • Background in materials handling, documentation, and Salesforce operation for 13 years.
  • Achieved a 99% accuracy rate in daily stock audits.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results over 11 months.
  • Achieved a 100% cash accountability rate for 2018.
  • Champion of process improvement.
  • Bilingual Kiosk Operator who spearheaded language option upgrades, increasing kiosk usage by 18% and expanding the service's reach to diverse customer demographics.
  • Kiosk Operator with 7 years of successful vendor management and workflow optimization experience.

Accomplishments

  • Spearheaded a cross-functional team to successfully launch 2 kiosks at strategic locations, increasing monthly revenue by 34%.
  • Developed a contingency plan for kiosk failure, ensuring minimal service disruption with a recovery time cut by 8 minutes.
  • Designed and executed promotional campaigns at kiosk locations, contributing to a 50% increase in sales.
  • Implemented sales reports that enabled better forecasting, resulting in a 67% increase in inventory turnover at kiosks.
  • Assisted in the rollout of a feature-rich update to the kiosk interface, enhancing the user experience and resulting in a 54% uptick in customer retention.
  • Regularly communicated kiosk performance metrics to upper management, which led to strategic decisions enhancing operational efficiency by 22%.
  • Utilized performance analytics to adjust placement and usage of kiosks, increasing average daily transactions by 53%.
  • Redesigned user interface for touchscreens, leading to a 32% increase in customer interaction satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced touchscreen calibration, leading to faster customer input and a 66% reduction in user input errors.

Affiliations

  • American Society of Safety Professionals
  • Certified Retail Operations Professional (CROP) via the Retailer Academy
  • Retail Innovation Conference Speaker/Attendee
  • National Association for Business Resources (NABR)
  • Society of Human Resource Management
  • Project Management Institute (PMI) with a focus in kiosk deployments
  • Association for Retail Technology Standards (ARTS)
  • Certified Customer Service Professional (CCSP) through the Customer Service Institute of America (CSIA)
  • Retail Industry Leaders Association (RILA)
  • ERP Systems Specialist Certification 2015

Certifications

  • Certified Customer Service Professional (CCSP)
  • First Aid and CPR Certification Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Google Ads Certification
  • Soft Skills for Retail Success Certification
  • Retail Fraud Prevention and Detection Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 10-Hour General Industry Certification
  • CompTIA Security+
  • Apple Certified Associate (ACA)

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