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Skills

  • Organization
  • Operational improvement
  • Salesforce operation
  • Foot Traffic Analytics
  • Inventory shortage and surplus minimization
  • Effective display strategy implementation
  • Regulatory compliance
  • Customer service excellence
  • Machine calibration
  • Inventory management

Work Experiences

  • Collaborated within a team to upgrade kiosk software across 15 locations, finishing two weeks ahead of schedule and under budget.
  • Ensured that products were delivered on time and in good condition.
  • Drills, guides, and holding devices were all aligned properly.
  • Collaborated with the IT team.
  • Adhered to strict financial control guidelines, regularly passing audits with zero discrepancies on multiple occasions.
  • Achieved a 12% reduction in maintenance costs.
  • Kept track of employee actions to ensure that they followed safety procedures.
  • Analyzed and acted on customer feedback to enhance kiosk usability and contributed to a 25% boost in customer satisfaction scores.
  • Assisted in kiosk development.
  • Analyzed customer feedback.

Summaries

  • Boosted repeat user engagement.
  • Advanced troubleshooting skills.
  • Achieved a 5% reduction in transactional errors.
  • Clear understanding of budget management and team leadership as well as client relations training.
  • Adept at overseeing and improving kiosk software functionality, utilizing customer feedback to boost user satisfaction by 25% and enhance transaction efficiency.
  • Achieved a 20% improvement in employee response times.
  • Background in materials handling, documentation, and Salesforce operation for 13 years.
  • Boosted overall operational efficiency by 30%.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Adept Kiosk Operator skilled in sales promotion development, enabling a continuous 37% increase in foot traffic and transaction volume.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with IT support for regular software updates, achieving a 71% reduction in customer complaints related to kiosk malfunctions.
  • Regularly communicated kiosk performance metrics to upper management, which led to strategic decisions enhancing operational efficiency by 22%.
  • Proposed and implemented software enhancements that improved kiosk operational speed by 41%.
  • Worked closely with the technical support team to develop a repair escalation process, reducing the response time for high-priority issues by 49%.
  • Created and maintained detailed user manuals for new kiosk features, resulting in fewer support requests and a 32% increase in independent user resolution.
  • Reduced kiosk downtime by 37% through proactive maintenance scheduling.
  • Identified and resolved software bugs, resulting in a smoother checkout process and a 28% decrease in customer abandonment at kiosks.
  • Spearheaded a cross-functional team to successfully launch 2 kiosks at strategic locations, increasing monthly revenue by 34%.
  • Redesigned user interface for touchscreens, leading to a 32% increase in customer interaction satisfaction.

Affiliations

  • Member of the Global Retail Innovations Network (GRIN)
  • Kiosk Manufacturer Association (KMA)
  • Society for Service Strategy Professionals (SSSP)
  • Association of Information Technology Professionals
  • Project Management Institute
  • Rotary International
  • Global Association of Kiosk Operators (GAKO)
  • Help Desk Institute (HDI)
  • ERP Systems Specialist Certification 2015
  • Jaycees

Certifications

  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Merchandising Specialist (CMS)
  • Certified POS Troubleshooting Specialist (CPTS)
  • Certified Point of Sale Specialist (CPSS)
  • ServSafe
  • OSHA 10-Hour General Industry Certification
  • Google Ads Certification
  • Certified POS Maintenance Specialist (CPMS)

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