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Skills

  • Vendor and contract negotiations
  • Process improvement
  • Communications
  • Interpersonal and written communication
  • Client needs assessment
  • Conflict resolution
  • Process equipment
  • Relationship development
  • Vendor relationship management
  • Problem resolution

Work Experiences

  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Responded quickly to customer concerns and resolved initiative issues using quality assurance and budget management.
  • Made a proposal
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Invented
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Guided
  • Effectively controlled the release of proprietary and confidential information for general client lists.

Summaries

  • Dependable
  • Skills in cross-functional collaboration and client relations are available.
  • Successfully managed event planning activities from beginning to end while fully incorporating clients' special requests and sticking to budgets.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Service-driven
  • Innovative
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Ambitious

Accomplishments

  • Supported fundraising gala coordination, achieving a record-breaking goal of $6 for charitable donations.
  • Developed contingency plans for high-risk factors at large-scale events, reducing potential incidents by 57% over 6 months.
  • Coordinated risk management protocols for events with more than 12 attendees, successfully mitigating potential incidents.
  • Mentored and trained 15 junior staff members, resulting in 7 promoted to lead planners within several months.
  • Implemented a sponsorship development strategy, securing 16 new sponsors and increasing event funding by 43%.
  • Developed a post-event survey and analysis process, improving attendee retention rate by 62% for future events.
  • Increased sales 5% over several months.
  • Streamlined communication processes between vendors, clients, and internal event teams, reducing errors by 33%.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to design and deliver events that resulted in 67% client satisfaction.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • Certified in Google Analytics for event performance tracking
  • Special Event Magazine Advisory Board Participant
  • International Live Events Association (ILEA) member
  • Toastmasters
  • Association of Destination Management Executives International (ADMEI)
  • Stage Management training by Cedar Works or method
  • National Speakers Association (NSA) for Client Engagement Relations
  • Risk Management Certification from Meridian for Event Coverage

Certifications

  • Certified in Exhibition Management (CEM) by the International Association of Exhibitions and Events (IAEE)
  • Wedding and Event Planning Certification by the New York Institute of Art & Design (NYIAD)
  • Event Planning Certificate by method
  • CompTIA A+ Technician
  • Hospitality and Tourism Management Certificate by category
  • Certified Meeting Professional (CMP) by the Events Industry Council (EIC)
  • HubSpot Content Marketing Certification for Event Managers by HubSpot Academy
  • Certificate in Crisis Communication by the Public Relations Society of America (PRSA)
  • Cisco Certified Network Associate (CCNA)
  • Certification in Event Risk Management by the Global Risk and Crisis Communications Institute (GRCCI)

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