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Skills

  • Rent collection and financial tracking
  • Emergency response coordination
  • Client confidentiality maintenance
  • Empathy-driven resident care
  • Stress management techniques
  • Team building
  • Conflict resolution strategies
  • Housing compliance enforcement
  • MS Office
  • Behavior management protocol development

Work Experiences

  • Achieved 67% collection compliance.
  • Collaborated with external social services in Chicago.
  • Worked with residents to resolve complaints and grievances.
  • Achieved savings over a 10-month span.
  • Achieved results over 3 months.
  • Achieved a reduction of 20%.
  • Collaborated with external agencies.
  • Encouraged residents and staff to have positive interactions.
  • Assisted in coordinating framework certification programs.
  • Achieved 14 successful rehabilitation outcomes.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Acted as a bridge between residents and first-response services.
  • Coordinated with case managers.
  • Collaborated effectively with first responders.
  • Assisted residents during emergencies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Compassionate and proactive Residential Monitor.
  • Clear understanding of team leadership and budget management as well as team leadership training.

Accomplishments

  • Orchestrated educational programming focused on life skills, yielding a 3% increase in resident engagement and productivity.
  • Trained staff on cultural sensitivity and trauma-informed care, which resulted in a 54% reduction in resident-staff conflicts.
  • Administered daily wellness checks and initiated health interventions through partnerships with local clinics, reducing emergency room visits by 5 cases.
  • Trained new staff on resident care, safety protocols, and conflict resolution, improving team readiness and cohesion.
  • Resolved product issue through consumer testing.
  • Optimized resource allocation by analyzing resident needs and adjusting staff schedules, reducing overtime costs by 31%.
  • Conducted standard room inspections and wellness checks to identify health and safety issues, leading to a 16% decrease in incidents.
  • Mediated conflicts between residents, implementing restorative practices that resulted in a 42% decrease in resident complaints.
  • Managed the intake process for new residents, ensuring adherence to procedural policies while providing a welcoming and supportive experience.
  • Enhanced the orientation program for new residents, contributing to a smoother transition and a retention increase of 19%.

Affiliations

  • Lions Club
  • Toastmasters
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Association of Professional Security Consultants (IAPSC)
  • Association for Supply Chain Management (APICS)
  • Phi Theta Kappa Honor Society 2018
  • Graduate of Crisis Intervention Training (CIT) 2023
  • National Association of Social Workers
  • National Association of Therapeutic Schools and Programs (NATSAP)

Certifications

  • Mediation and Conflict Resolution Certification - Harbor & Co.
  • Residential Supervision and Management Certification - 2023
  • First Aid/CPR Certified
  • Safeguarding for Residential Workers Certificate - Ironclad Systems
  • Certified Family Resource Specialist (CFRS) - Northwind
  • Community and Residential Living Specialist (CRLS) Certification - Lakeside Partners
  • Certified in Crisis Prevention and Intervention (CCPI) - 2017
  • Residential Child and Youth Care Certification (RCYCP) - Texas
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Mental Health First Aid (MHFA) – National Council for Mental Wellbeing

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