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Skills

  • MS Office
  • Family communication during crises
  • Customer service
  • Recreational activity planning
  • Incident report management
  • Regulatory compliance
  • Process improvement
  • Supervision
  • Business operations
  • Emergency response coordination

Work Experiences

  • Achieved conflict resolution.
  • Collaborated with law enforcement during emergencies to ensure quick and efficient crisis resolution, preventing harm to any residents.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the coordination of system certification programs, resulting in 10 residents achieving new skills during the 2020 cycle.
  • Conducted one-on-one counseling sessions.
  • Looked for industry trends on social media and through online sources.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Addressed cleanliness concerns.
  • Achieved zero safety violations during 2023 internal audit.
  • Administered regular wellness checks and partnered with health services to address issues early, leading to a 9 reduction in medical emergencies.

Summaries

  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.
  • Achieved a 35% decrease in disputes.
  • Collaborative team player.
  • Compassionate and proactive Residential Monitor, committed to building strong community ties by planning engaging events that improve resident participation by 63%.
  • Assisted residents during emergencies.
  • Collaborative team player with a history of successfully coordinating with case managers and health services to support residents' diverse needs.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Coordinated with case managers.
  • Bringing 15 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Enhanced the orientation program for new residents, contributing to a smoother transition and a retention increase of 19%.
  • Created a volunteer-led support group that aided resident recovery and improved overall retention by 78%.
  • Reduced resident conflicts by establishing clear communication channels and resolving interpersonal disputes through mediation.
  • Spearheaded a collaboration with community service providers to coordinate employment and educational opportunities for residents, increasing participation by 62%.
  • Prepared detailed bi-weekly reports summarizing resident behavior, conflicts, and resolutions, contributing to strategic planning sessions that enhanced facility operations.
  • Collaborated with team of 8 in the development of framework.
  • Trained staff on cultural sensitivity and trauma-informed care, which resulted in a 54% reduction in resident-staff conflicts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new staff on resident care, safety protocols, and conflict resolution, improving team readiness and cohesion.
  • Implemented data-driven resident tracking, allowing for accurate reporting that led to procedure and improved resident care.

Affiliations

  • National Domestic Violence Hotline Training Certification 2023
  • National Federation of Families for Children's Mental Health (NFFCMH)
  • American Mental Health Counselors Association (AMHCA)
  • Rotary International
  • National Criminal Justice Association (NCJA)
  • Association for Computing Machinery
  • Red Cross First Responder Program CPA 2016
  • Project Management Institute
  • Restorative Justice Network of Catholic Charities USA
  • Local Emergency Planning Committee (LEPC) Boston

Certifications

  • Certified Substance Abuse Counselor (CSAC) - Beacon Labs
  • Certified Family Resource Specialist (CFRS) - Northwind
  • Certified Therapeutic Recreation Specialist (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)
  • Certified Public Accountant (CPA)
  • Team Building and Leadership Certificate - Meridian
  • Residential Monitoring Safety Certification - Oregon
  • Certified Professional in Managing Aggressive Behavior (PMAB) - Summit Group
  • Certified Public Accountant
  • Nonviolent Crisis Intervention (NCI) Certification – Summit Group
  • Certified Youth Development Professional (CYDP) - Cedar Works

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