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Skills

  • MS Office
  • Conflict resolution training
  • Customer service
  • Continuous Employee Feedback Systems
  • Employee career pathing and promotion strategies
  • Change Management in Learning Environments
  • Supervision
  • Communications
  • Team management
  • ADDIE expertise

Work Experiences

  • Accommodated remote learning needs.
  • Achieved Innovation Award for excellence in corporate training.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Achieved a 44% improvement in employee time-to-proficiency.
  • Achieved 23% greater understanding of core competencies.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Conducted divisional training needs assessments.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Achieved a 65% success rate.
  • Achieved a Miscellaneous efficiency boost of 53%.

Summaries

  • Active training and development manager with 10 years of experience teaching professionals about quality assurance and stakeholder engagement.
  • Effective at leading classes on a variety of subjects.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • Training manager with high emotional intelligence and a 3-year track record of expanding training options and program reach.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Achieved 58% higher competency understanding.
  • Divisional Training Manager with 6 years of successful workflow optimization and process improvement experience.
  • Exceptionally effective at educating people of all skill levels.
  • Expert in developing curricula and training programs that are aligned with clients' strategic goals, mission, and vision, as well as continuously looking for ways to improve service delivery.
  • Achieved optimal resource allocation for learning programs.

Accomplishments

  • Introduced asynchronous learning platforms that led to a 68% increase in employee engagement, while reducing the course completion time by 78%.
  • Created customized leadership development workshops for senior management, which decreased turnover rates by 78% within 6 months.
  • Designed and launched the first-ever mobile learning app in-company, driving 41% higher utilization compared to previous desktop-based models.
  • Partnered with industry-leading institutions to integrate external certification programs, leading to 19% of employees receiving certifications in ITIL.
  • Liaised between departments and external vendors to streamline certification programs, boosting the certified workforce portion to 68%.
  • Standardized training programs across 17 branches, increasing consistency and achieving 34% compliance with industry standards.
  • Authored a division-wide communication on best training practices which earned recognition from procedure in 2019 for Excellence in Training.
  • Collaborated with HR to design employee onboarding training, reducing new hire turnover by 56% within the first 7 months.
  • Played a key role in aligning training programs with compliance initiatives, resulting in 75% fewer audit exceptions over 14 years.
  • Documented and resolved system which led to standard.

Affiliations

  • American Marketing Association
  • Association for Leadership Development Professionals – Annual Conference Speaker
  • Toastmasters
  • Learning and Performance Institute (LPI) – Accredited Trainer
  • Project Management Institute (PMI) - Certified Project Management Professional (PMP)
  • HR Certification Institute – Certified Professional for People Management (CPPM)
  • Association for Talent Development (ATD) – 2019 Member
  • International Association of Facilitators (IAF) – Member and Trainer
  • Association of Information Technology Professionals
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Modern Workplace Trainer - Microsoft
  • Digital Learning Strategy and Design Certificate - metric
  • Leadership Development and Succession Strategist (LDSS) - Lakeside Partners
  • Certificate in Learning Transfer (CLT) - Brightline
  • Certified Talent Development Reporting Professional (TDRP) - Center for Talent Reporting
  • Certified Performance and Learning Consultant (CPLC) - Institute for Performance and Learning
  • Certified Online Instructor (COI) Northwind
  • Certified Executive Coach (CEC) - International Coach Federation (ICF)
  • Certified Internal Trainer (CIT) – Meridian

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