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Skills

  • New hire on-boarding
  • Executive training design and facilitation
  • Employee engagement optimization
  • Budget management for learning initiatives
  • ADDIE expertise
  • Stakeholder management
  • Supervision
  • Problem resolution
  • Team building
  • Staff development plans

Work Experiences

  • Used a variety of training methods to diversify instruction, strengthen learning opportunities, and improve program success.
  • Double-checked and double-edited all training materials for accuracy and compliance with company policies.
  • Built and launched an adaptive learning management system.
  • Analyzed key training metrics.
  • Conducted divisional training needs assessments, identifying gaps that once filled resulted in a 65% rise in overall operational efficiency.
  • Achieved Innovation Award for excellence in corporate training.
  • Used my adult learning and performance expertise to evaluate work-related behavioral and ability issues.
  • Coached senior managers on implementing a coaching culture, which increased employee engagement by 36% and reduced complaints by 15.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Coached senior managers on implementing a coaching culture.

Summaries

  • Achieved a 51% improvement in employee performance.
  • Training manager with high emotional intelligence and a 3-year track record of expanding training options and program reach.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 58% reduction in supervisory complaints.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accomplished Divisional Training Manager with 13 years of experience leading corporate training initiatives that resulted in a 50% improvement in employee performance and retention.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Divisional Training Manager with a proven track record of successfully educating people in a variety of job positions and functions.
  • Assessed divisional training gaps.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a data-driven learning strategy that identified key skills gaps across all divisions, reducing time-to-productivity by 16%.
  • Designed a blended learning program utilizing both face-to-face and virtual training methods, reducing training costs by 48% while maintaining 32% efficacy rate.
  • Led the initiative to transition training materials to an interactive digital format, decreasing printing costs by 11% annually while maintaining 76% course satisfaction rate.
  • Enhanced performance review processes across divisions using real-time analytics, improving feedback cycle efficiency by 18%.
  • Introduced asynchronous learning platforms that led to a 68% increase in employee engagement, while reducing the course completion time by 78%.
  • Collaborated with leadership in creating succession planning modules that helped 7 employees prepare for management roles.
  • Developed leadership training specifically for high-potential employees, resulting in a 17% increase in internal promotions over 17 months.
  • Successfully trained and mentored 5 entry-level trainers, developing them into senior facilitators within 7 months.
  • Integrated interactive e-learning platforms that increased voluntary participation rate in upskilling programs by 73%.

Affiliations

  • American Marketing Association
  • Association for Computing Machinery
  • Council of International Education and Training (CIET) – E-Learning Specialist
  • ELearning Best Practices Forum – Member since 2024
  • Toastmasters
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM) – Professional Development Lead
  • National Speakers Association (NSA) – Leadership Development Facilitator
  • Association for Supply Chain Management (APICS)
  • Virtual Reality for Enterprise Learning Association – Founding Member and Program Designer

Certifications

  • Certified Mobile Learning Designer (CMLD) - Beacon Labs
  • Salesforce
  • Certified Learning and Development Manager (CLDM) - Cedar Works
  • Microsoft Certified: Modern Workplace Trainer - Microsoft
  • Senior Professional in Human Resources® (SPHR) - HRCI
  • Certificate in eLearning Instructional Design - metric
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Performance and Learning Consultant (CPLC) - Institute for Performance and Learning
  • CompTIA A+ Technician

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