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Skills

  • Team collaboration and leadership
  • Deadline-driven project management
  • Customer issue resolution
  • KPI tracking and performance exceeding
  • Business operations
  • Banking regulations adherence
  • Advanced skills in initiative
  • Junior team mentoring and training
  • Team building
  • Negotiation with distressed property owners

Work Experiences

  • Achieved a 58% client satisfaction rate.
  • Awarded Employee of the Year for outstanding performance.
  • Approved short sale requests.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.
  • Achieved successful closings on 12 distressed properties.
  • Presented financial plans to clients based on a thorough examination of their financial situation and objectives.
  • Analyzed financial statements from clients.
  • Collaborated with lenders and real estate agents.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 82% client return rate.

Summaries

  • Achieved timely resolutions for 12 clients.
  • Adept Short Sale Processor with a strong focus on compliance checks and regulation adherence, consistently receiving top performance reviews from management.
  • Expertise in developing financial plans for both individuals and businesses.
  • Adopted cutting-edge digital tools.
  • 5 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved 51% success in short sale negotiations.
  • Within Miscellaneous, senior Short Sale Processor and outstanding performer in cross-functional collaboration and performance reporting.
  • Accomplished Short Sale Processor, capable of resolving disputes between homeowners, lien holders, and lenders, with a 55% resolution rate.
  • Achieved 61% resolution on troubled properties.

Accomplishments

  • Prepared comprehensive financial summaries required for approvals, shortening the lender review process by 62%.
  • Coordinated with lenders to provide hardship case analyses, improving short sale acceptance rates by 52%.
  • Collaborated with team of 4 in the development of system.
  • Consistently exceeded critical short sale processing targets, closing an average of 20% of distressed property cases 6 months ahead of schedule.
  • Collaborated with realtors and lien holders to expedite short sale approvals, reducing average transaction time by 36%.
  • Analyzed and processed over 17 short sale applications monthly, identifying eligibility criteria and increasing the approval rate by 46%.
  • Streamlined document collection and validation workflows, reducing average processing time by 7 days per file.
  • Successfully processed an average of 8 short sale applications per quarter, ensuring that all deadlines were met.
  • Leveraged communication with legal teams and stakeholders to resolve disputes on 15 accounts, achieving an overall decrease in litigated resolutions.
  • Developed and implemented a standardized short sale process improving internal approval times by 60% %.

Affiliations

  • Associate Certified Mortgage Servicing Specialist (CMSS) 2019
  • Mortgage Action Alliance (MAA)
  • Mortgage Bankers Association (MBA) – Loss Mitigation Division
  • Certified Financial Services Auditor (CFSA) 2019
  • Real Estate Financial Planning Association (REFPA)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • American Mortgage Professionals Association (AMPA)
  • Diversity & Inclusion in Real Estate Council – 2015
  • Volunteer, Real Estate Mortgage Industry Collaboration (REMIC)

Certifications

  • Certified Portfolio Manager (CPM) – Real Estate Sector
  • Residential Mortgage Loan Originator (RMLO) License
  • Apple Certified Associate (ACA)
  • Elderly Homeowner Mortgage and Foreclosure Training
  • Community Associations Institute Manager Certification (CAMICB)
  • Fair Lending Laws and Mortgage Industry Compliance Certification
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Property Management and Investment Certification
  • Certified Distressed Property Expert (CDPE)

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