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Skills

  • Consignment settlement coordination
  • Inventory reconciliation
  • Customer service excellence
  • Vendor Negotiations
  • First Aid/CPR
  • Communications
  • High-value contract management
  • Retail Analytics and Reporting
  • Problem resolution
  • Regulatory compliance

Work Experiences

  • Achieved a 74% reduction in processing time.
  • Achieved highest recorded repeat customer rate for framework.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Coached and mentored junior team members on best practices for consignment tracking and sales, resulting in overall team performance improvement by 54%.
  • Boosted average purchase value by $9.
  • Increased the team's revenue by over $4 in sales.
  • Adjusted promotional strategies.
  • Achieved Outstanding Service Award for exceeding quarterly sales targets.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Kept the procedure and process areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Accomplished this within 6 days.
  • Collaborative Store Consignor experienced in working with marketing teams to promote consigned products via social media, increasing visibility by 53%.
  • Conducted sales trend analysis.
  • Aligns pricing with market dynamics.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Achieved a 31% response rate to inquiries.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Store Consignor with 3 years of successful risk assessment and process improvement experience.
  • Adept in coaching and mentoring junior staff.
  • Achieved a $17 rise in average purchase value.

Accomplishments

  • Improved daily sales tracking systems using Salesforce, which increased data accuracy and enhanced decision-making efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established rotating seasonal displays, increasing total revenue from consigned products by 71% over 14 months.
  • Negotiated high-value consignment contracts, securing exclusive offerings from category, which increased store revenue by $6 annually.
  • Drafted and implemented a new consignment intake policy, resulting in a 49% reduction in intake errors.
  • Formulated KPI reports that helped improve decision-making for consignment displays, leading to a 63% reduction in unsold inventory.
  • Reduced instances of misplaced inventory items by 64% through the implementation of barcode scanning and tracking technology.
  • Created a performance tracking dashboard using Salesforce, offering insights into daily consignment sales and stock efficiency.
  • Enhanced store visibility by collaborating with local consignors and promoting eco-friendly and sustainable products, resulting in 71% sales growth over 2020.
  • Participated in seasonal consignment fee analysis, adjusting pricing structures, which augmented vendor applications by 18%.

Affiliations

  • Retail Merchandising and Marketing Association
  • Association for Supply Chain Management (APICS)
  • National Customer Service Association (NCSA)
  • International Association of Administrative Professionals
  • Regional Retail Merchandising Council
  • Jaycees
  • Certified Retail Management Professional (OSHA)
  • Local Artisans & Consignment Cooperative
  • Freemason
  • Visual Merchandising and Store Design Society

Certifications

  • Certified Visual Merchandising Professional (CVMP)
  • CompTIA Security+
  • Cross-Functional Leadership Development Certificate – Summit Group
  • ServSafe
  • Retail Management Certificate – framework
  • Negotiation Skills Certification – Summit Group
  • Certified Digital Retailer (CDR) – Meridian
  • Social Media Sales Certification – Asana
  • Salesforce
  • Certified Fraud Examiner (CFE) – Retail Sector

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