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Skills

  • Business Administration
  • Report development
  • Workflow planning
  • Accounting familiarity
  • Vendor relationship management
  • Automated follow-up implementation
  • Meeting arrangements
  • Database administration
  • Transcription and dictation
  • Recordkeeping

Work Experiences

  • Improved customer service ratings by 12% by training 5 new employees on proper phone handling techniques.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Developed and implemented records handling standard operating procedures.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Wrote business documents such as method, category, and program that were clear and professional.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.

Summaries

  • Prepared to bring 5 years of experience to Harbor & Co. And take on a new and challenging role.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and program.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Offering 14 years of experience in customer relations management.
  • Proven track record of updating offices and increasing overall productivity.
  • Data Center Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.

Accomplishments

  • Managed and updated a 1000+ item inventory of software licenses, reducing lapses and saving the department program in penalties.
  • Developed a standardized inventory audit process that reduced equipment discrepancies by 60% and improved overall data center efficiency.
  • Revamped meeting scheduling processes with automated calendar tools, reducing scheduling conflicts and improving meeting attendance by 4%.
  • Effectively communicated with vendors to ensure regular delivery of critical hardware, avoiding delays in data center projects.
  • Coordinated and monitored the completion of compliance documentation, ensuring all administrative requirements were met ahead of audit deadlines.
  • Drafted and distributed timely reports on equipment facing service issues, improving resolution speed by 16% in partnership with the IT team.
  • Performed inventory reconciliation on 14 server racks, updating outdated records and improving tracking accuracy by 74%.
  • Led a documentation overhaul that digitized 8 years of data center records, increasing file retrieval efficiency by 20%.
  • Successfully onboarded and trained 16 new hires on data center operations, reducing overall ramp-up time by 16%.
  • Designed and managed a reporting system that provided senior management with real-time data on server performance and maintenance needs.

Affiliations

  • Enrolled, Cisco Networking Academy - Data Security Pathway 2016
  • Certified member, Infrastructure Masons (iMasons)
  • Volunteer, Data Center Industry Sustainability Initiative
  • Attend, AWS re:Invent - Data Center Operations Track 2023
  • American Medical Informatics Association
  • Active Member, National Association of Professional Organizers (NAPO) 2018
  • International Association of Administrative Professionals
  • Chair, Data Center Sustainability Task Force 2019
  • Affiliated with the International Association of Administrative Professionals (IAAP)
  • Coordinator, People-First Data Operations Summit 2017

Certifications

  • Cisco Certified Network Associate (CCNA) for Data Centers
  • Salesforce
  • Certified ScrumMaster (CSM)
  • Google Workspace Administrator Certification
  • Cisco Certified Design Associate (CCDA)
  • Certified in Data Center Design (CDCD) Harbor & Co.
  • Certified Data Center Management Professional (CDCMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA A+ Technician
  • Certified Document Imaging Architect (CDIA+)

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