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Skills

  • High-volume patient check-ins
  • Budgets
  • Conflict de-escalation
  • Collaboration with Multidisciplinary Teams
  • Conflict resolution with patients and staff
  • Electronic Medical Records (EMR) Management
  • Document management and filing system
  • Patient intake and onboarding excellence
  • Patient-focused care and communication
  • Regulatory compliance

Work Experiences

  • Adhered to HIPAA guidelines.
  • Ensured accurate record-keeping.
  • Documented information to assist physicians.
  • Collaborated with IT to troubleshoot issues related to Tableau implementation, contributing to seamless operations during transitions.
  • Ensured administrative team had necessary resources.
  • Distributed training materials on new HIPAA regulations.
  • Addressed challenges related to Power BI implementation.
  • Analyzed resource allocation.
  • Ensured accurate delivery of all messages.
  • Designed and implemented a new filing system for medical records, improving accessibility and reducing retrieval time by 45%.

Summaries

  • Capable of managing time effectively.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Strengths in cross-functional collaboration and process improvement backed up by Healthcare training.
  • Medical Administrative Secretary with 6 years of experience in program industry is meticulous.
  • Achieved a 32% increase in overall office efficiency.
  • Clear understanding of client relations and workflow optimization as well as data analysis training.
  • Proven experience in process and initiative environments, as well as knowledge of provider requirements.
  • Committed to maintaining efficient office operations.
  • Jira advanced abilities

Accomplishments

  • Led the coordination of external lab testing for up to 16 patients per week, ensuring timely processing and communication of critical results.
  • Identified and rectified workflow inefficiencies during patient filing processes, reducing errors by 48% and ensuring patient records were complete and accurate.
  • Prepared and maintained onboarding documentation for new staffing hires, reducing the time-to-hire by 10 days for critical department roles.
  • Worked closely with management to assess administrative workload, developing solutions that reduced staff overtime by 44%.
  • Regularly liaised between patients and medical equipment providers to ensure timely delivery of essential medical equipment, maintaining ServiceNow-backed logs for tracking purposes.
  • Trained 15 administrative staff on updated insurance verification procedures, increasing overall claim approval rate by 15%.
  • Assumed responsibility for monitoring staff KPIs, which resulted in exceeding performance goals by 32% during the 2022 reporting period.
  • Managed day-to-day communication with medical equipment vendors, maintaining a supply chain that met budgetary and efficiency goals.
  • Provided excellent patient-focused care, leading to a 16% increase in patient satisfaction survey scores during 2015.
  • Collaborated with team of 9 in the development of program.

Affiliations

  • Certified Professional Biller (CPB) - 2017
  • Toastmasters
  • National Association of Social Workers
  • Healthcare Business Management Association (HBMA)
  • Health Information Management Education and Recruitment Foundation (HIMREF)
  • Medical Group Management Association (MGMA)
  • Project Management Institute (PMI) - Healthcare Management Certification
  • Project Management Institute
  • American College of Healthcare Executives (ACHE)
  • Association of Registered Medical Assistants (ARMA)

Certifications

  • National Certified Medical Office Assistant (NCMOA) by NCCT
  • American Heart Association Basic Life Support (BLS) Certification
  • Certified Physician Practice Manager (CPPM) by AAPC
  • Certified Healthcare Access Associate (CHAA) by NAHAM
  • CompTIA Network+
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • CompTIA A+ Technician
  • CPR and First Aid Certification by framework
  • Apple Certified Associate (ACA)
  • Certified Outpatient Coder (COC) by AAPC

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