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Skills

  • Relationship development
  • Operational improvement
  • Customer Relationship Management (CRM)
  • Security systems
  • MS Office
  • Automated Inventory Systems
  • Data-driven decision making
  • Budget Management
  • Scheduled maintenance
  • Document preparation

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Vending machines were built and restored at shop and customer locations.
  • Adjusted product offerings.
  • Awarded Outstanding Service Award for innovative integration of payment technologies.
  • Automated stock reordering through an integrated inventory management system.
  • Achieved a 17% customer preference shift.
  • Worked with others to brainstorm new category possibilities.
  • Saved money by developing functional solutions to process problems.
  • Automated stock reordering through an integrated inventory management system, decreasing out-of-stock incidents by 53% and improving overall operational efficiency.
  • Finished metric of project, which resulted in category.

Summaries

  • Vending Manager expert with 6 years of experience in the field.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • With minimal supervision, install, service, and repair coin-operated machines.
  • Reliable vending service professional with experience building machines from the ground up and restoring them to full functionality.
  • Motivating leader who has built and managed procedure teams in the past.
  • Vending Manager with team leadership and client relations abilities.
  • Accomplished Vending Manager with 13 years of experience.
  • Results-oriented Miscellaneous professional with team leadership, client relations, and workflow optimization strengths.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Optimized pricing models after reviewing sales data trends, leading to an overall revenue boost of $9 annually.
  • Reduced machine repair costs by 70% through hands-on training sessions for staff on emergency maintenance procedures.
  • Designed a cash-flow management system that minimized theft risk and reduced cash handling discrepancies by 84%.
  • Collaborated with marketing teams to implement in-machine advertisements, which boosted promotional product sales by 52%.
  • Achieved a customer retention rate of 49% by fostering long-term relationships and implementing feedback-driven service improvements.
  • Decreased service response time by 46% through route restructuring and assigning team members with specialized technical training.
  • Implemented energy-efficient vending machines across all locations, reducing energy costs by 71%.
  • Streamlined machine restocking schedules by analyzing sales data, leading to a 47% boost in operational efficiency.
  • Implemented a real-time inventory tracking system that improved supply chain visibility and reduced stock shortages by 56%.
  • Transitioned to cashless payment systems across 9 machines, increasing overall transaction volume by 71% %.

Affiliations

  • Certified Food & Beverage Executive (CFBE) from the American Hotel & Lodging Educational Institute 2020
  • Certified Vending Professional (CVP) through NAMA 2024
  • Member, International Vending Alliance (IVA), focusing on global best practices and partnerships program
  • Received Top Performer in 2023 from the Sustainable Business Network for innovative vending solutions
  • Trained in Team Leadership and Employee Supervision by method 2016
  • Completed Sustainability in Business Operations course by standard in 2024
  • Affiliate of the Energy Star Partnership for promoting energy-efficient vending machines category
  • Member of the American Management Association (AMA), specializing in employee development and team efficiency metric
  • Active participant in Vending and Office Coffee Service (OCS) Summit 2024, gaining insights into industry trends
  • Fellow of the International Facility Management Association (IFMA), focusing on energy-saving solutions for vending equipment 2015

Certifications

  • Certified Lean Six Sigma Green Belt - framework
  • Certified Public Fleet Professional (CPFP) - framework
  • Customer Service and Sales Certification - system
  • Certified Equipment Maintenance Specialist (CEMS) - method
  • Certified Health Inspection Preparedness (CHIP) - category
  • First Aid/CPR
  • Certified Payment Systems Expert - initiative
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Operations Manager (COM) - metric

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