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Skills

  • Inventory management
  • Customer journey mapping
  • Agile/Scrum Frameworks
  • Team management
  • Security systems
  • First Aid/CPR
  • Scope development
  • Administrative support
  • MS Office
  • Vendor relationship management

Work Experiences

  • Achieved a 80% reduction in time spent on defect resolution.
  • Automated previously manual processes.
  • Achieved a 77% improvement in team productivity.
  • Achieved organization-wide adoption.
  • Audited existing system functionalities and proposed enhancements, driving a 42% increase in system uptime and operational efficiency.
  • Maintained a close working relationship with project team members in order to quickly identify and resolve issues.
  • Created status reports for customers and senior management.
  • Aligned IT capabilities with business strategies.
  • Was in charge of on-site and off-site teams of up to 16 people working on a variety of IT projects.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Achieved 51% operational efficiency improvement.
  • Knowledge of Adobe Creative Suite in depth, as well as cross-functional collaboration and process improvement abilities.
  • Student pursuing a Computers Software degree who is eager to contribute developed knowledge in the role of Information Technology Business Analyst.
  • To achieve positive impact on all business outcomes, highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across telecom, network, hosting, security, governance, and vendor management.
  • Accomplished IT Business Analyst adept at leading BPM initiatives, workshop facilitation, and change management strategies to align business objectives with IT solutions, impacting corporate goals across 6 departments.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved 31% faster processing times.
  • Information Technology Business Analyst and team leader with 10 years of experience in metric settings.
  • Achieved 27% process optimization.
  • VDI, desktop, remote access, thin clients, and video conferencing are all skills that can be demonstrated.

Accomplishments

  • Managed vendor relationships to negotiate and implement a new software platform that reduced annual subscription costs by $8 while enhancing system functionality.
  • Led cross-functional teams to gather and refine functional requirements for a major Jira upgrade, resulting in a 37% increase in system performance within one year.
  • Spearheaded the development of a new requirements management framework for Brightline, reducing specification defects by 23% over three years.
  • Implemented a new vendor management system, leading to more transparent contract negotiations and saving $18 in annual procurement costs.
  • Identified misalignments between project deliverables and business needs, collaborating with stakeholders to resolve issues, driving project success by 54%.
  • Defined and documented use cases and user stories for a custom-built CRM system that was successfully deployed ahead of schedule, contributing to a 67% reduction in customer acquisition cost.
  • Collaborated with stakeholders to re-engineer core business processes, achieving a cost saving of $3 annually through real-time reporting automation.
  • Identified inefficiencies in the project management workflow and implemented enhanced tracking procedures, decreasing project delivery times by 62%.
  • Coordinated requirements gathering sessions across multiple departments for a cloud migration project that improved operational scalability by 76%.
  • Instituted robust change management protocols during a company-wide implementation of initiative, which increased user adoption rates by 66%.

Affiliations

  • Certified in ITIL Foundation as part of involvement with IT Service Management Forum (itSMF), contributing to optimizing IT service management for improving operational performance.
  • Joined the Digital Analytics Association (DAA) to learn cutting-edge techniques in analytics and KPI monitoring for IT systems and solutions optimization.
  • As a regular attendee at the Babok Study Group hosted by IIBA, consistently staying ahead of the trends in digital systems analysis and communication with stakeholders.
  • Member of the International Institute of Business Analysis (IIBA) since 2021, regularly participating in certifications and events to stay current with business analysis best practices.
  • Awarded Employee of the Year by the IIBA for excellence in business analysis and successful implementation of IT business transformation initiatives.
  • Presented a case study on optimizing vendor management at a conference hosted by the Vendor Management Institute (VMI), improving vendor relationships for more efficient IT procurement.
  • Completed system through the Agile Alliance, utilizing agile methodologies for IT transformation and business alignment projects.
  • Member of the Association for Operations Management (APICS), improving planning, inventory, and logistics workflows using ERP technologies for business impact.
  • Regular collaboration with system to further develop industry compliance and regulation insights that drive IT/business projects at Lakeside Partners.
  • Enrolled in continuous learning modules through IEEE Computer Society on emerging software and digital transformation technologies focused on business alignment.

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • Professional in Business Analysis (PMI-PBA) - 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Business Process Improvement Consultant – 2024
  • American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP) - 2024
  • Digital Business Analyst Certification – 2023

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