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Skills

  • Root cause analysis
  • Fraud pattern recognition
  • Customer communication in high-stress situations
  • Decision-making in high-pressure environments
  • Process improvement
  • Proficient in system
  • First Aid/CPR
  • Cross-functional collaboration
  • Customer relationship management
  • Organization

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with card issuers and third-party vendors to strengthen authentication protocols on cardholder accounts, reducing fraud instances by 35%.
  • Analyzed transactional behaviors.
  • Conducted root-cause analysis of fraud cases.
  • Collaborated with IT teams to improve system security, which resulted in a 15% reduction in phishing-related fraud attempts.
  • Looked into insurance and credit card fraud cases involving up to $13 per case.
  • Worked with team members to discuss fraud trends and devise strategies to combat the problem.
  • Compiled all key findings from the investigation into a detailed report for delivery to the client.
  • Achieved results in 2022.

Summaries

  • Analyzed transactional behavior using Workday.
  • Costs were consistently reduced while profits were increased.
  • Conducted trainings to improve fraud detection abilities.
  • Contributed to a 45% reduction in total fraud occurrences.
  • Contributed to resolving international debit card fraud cases.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Within Miscellaneous, senior Debit Card Fraud Specialist and outstanding performer in quality assurance and vendor management.
  • Collaborated with senior management to identify key fraud trends and present actionable insights that informed long-term fraud prevention strategy, contributing to a 58% reduction in total fraud occurrences.
  • Achieved results within 18 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Contributed to reducing fraud detection cycle times by 15%, optimizing fraud team’s ability to intercept fraudulent activity.
  • Investigated 11 complex debit card fraud cases, consistently delivering final resolution reports within one year, exceeding department benchmarks.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to metric.
  • Reduced average processing time for fraud claim investigations from three years to the past year, allowing team to address high-volume cases more efficiently.
  • Led cross-department fraud task force to address multi-channel fraud cases resulting in 27% reduction in overall fraudulent activity company-wide.
  • Achieved ITIL specialized in debit card fraud prevention, boosting department credibility and incident resolution rate by 67%.
  • Resolved 16 fraudulent transaction claims by working closely with banks and law enforcement, achieving a recovery rate of 35% in lost funds.
  • Partnered with consumer protection teams and customer service to communicate effectively during high-stress fraud investigations, resulting in 39% customer satisfaction.
  • Collaborated with team of 7 in the development of category.

Affiliations

  • Debit Card Security & Fraud Prevention Symposium Attendee
  • Payment Industry Fraud Forum Participant
  • Online Fraud Prevention Strategy Association
  • Fraud Advisory Panel (FAP)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Fraud Prevention and Detection Techniques Certification
  • American Society of Safety Professionals
  • International Society for Risk Analysis (SRA)
  • Institute of Internal Auditors (IIA)
  • International Association of Administrative Professionals

Certifications

  • Certified AML and Fraud Professional (CAFP) - Beacon Labs
  • Certified Risk and Fraud Analytics Professional (CRFAP) - Harbor & Co.
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • ISO 27001 Lead Implementer - Information Security Management Systems Certification
  • Project Management Professional (PMP)
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certified Data Privacy Solutions Engineer (CDPSE) - procedure
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • Certified Fraud Risk Manager (CFRM) - Summit Group
  • Certified Payments Risk Manager (CPRM) - Harbor & Co.

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