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Skills

  • Credit check and application processing
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Client and Vendor Relationship Management
  • Conflict resolution and mediation
  • Commercial Leasing
  • Relationship development
  • Procedure equipment
  • Handling sensitive financial information with discretion
  • Budgets

Work Experiences

  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Aided in effective budget management for Boston properties.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Achieved a 60% conversion rate.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Achieved zero violations in 2022.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Leasing Coordinator every two years.
  • Assessed leasing pipeline progress.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable and strategic Leasing Coordinator with experience in streamlining operations for both residential and commercial properties, increasing occupancy by 15%.
  • Achieved exceptional tenant satisfaction goals.
  • Inspections are organized, issues are resolved, and cross-functional collaboration is delivered.
  • Achieved a 71% issue resolution rate.
  • Achieved an additional $12 in annual revenue.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Leasing Coordinator with 12 years of successful client relations and team leadership experience.
  • Offering 5 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.

Accomplishments

  • Collaborated with property management teams to reduce vacancies, lowering overall vacancy rates by 70% in 2019.
  • Generated significant cost savings related to tenant acquisition campaigns through innovative marketing strategies, cutting expenses by 54%.
  • Delivered a 17% increase in tenant retention by launching tenant engagement initiatives such as move-in gifts and satisfaction surveys.
  • Managed a portfolio of 18 residential and commercial properties, achieving an occupancy rate improvement of 30%.
  • Advised on tenant contracts and legal frameworks to reduce legal risks related to missed contractual obligations by 41%.
  • Implemented a tenant feedback system that increased satisfaction score by 77%.
  • Improved annual lease turnover rate by 26% by employing effective tenant engagement and satisfaction programs.
  • Facilitated successful lease renewals for a portfolio worth $71,000, securing continued tenant retention.
  • Generated an increase in occupancy rates of 26% over a one year by proactively managing property listings and showings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Lease and Title Analysts (ALTA) involvement, focusing on real estate legal documentation and lease certification.
  • Building Owners and Managers Association (BOMA) participant, focusing on hands-on real estate management courses.
  • Freemason
  • Urban Land Institute (ULI) Realty Development Member, involved in multifamily and leasing industry trends and events.
  • Certified in Lease Auditing through Global Real Estate Education Network (GREEN).
  • Lions Club
  • National Association of Social Workers
  • American Medical Informatics Association
  • Institute of Real Estate Management (IREM) Affiliate for ongoing education and certification on leasing coordination.
  • Associate certified in Real Property Leasing & Management at category for continuing education in real estate trends.

Certifications

  • CompTIA A+ Technician
  • Certificate in Tenant Relations - Brightline
  • Project Management Professional (PMP)
  • Real Estate Salesperson License - program
  • Apple Certified Associate (ACA)
  • Site Compliance Specialist (SCS) - Housing Credit College
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Affordable Housing Professional (AHP) Certification – Quadel Consulting Corporation
  • Google Certified Professional Cloud Architect

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