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Skills

  • Accurate weigh ticket processing
  • Daily balancing of scale transactions
  • Microsoft Excel proficiency
  • Communications
  • Budgets
  • Freight tracking and logging
  • Operational efficiency improvement
  • Data management systems (Jira)
  • First Aid/CPR
  • Forecasting incoming loads

Work Experiences

  • Transported QuickBooks to the past year customer locations.
  • Cross-referenced with load documents.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Cross-referenced load ticket information against invoices, eliminating mismatches that historically caused payment delays and reducing them by program.
  • Achieved zero discrepancies in daily financial reconciliations.
  • Decreased paper use by 74%.
  • Looked for industry trends on social media and through online sources.
  • Addressed and resolved 16 driver queries daily, enhancing the driver experience and improving the scale-house service rating by 80%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Contributed to reducing operational errors by 34%.
  • Cut paper use by 20%.
  • Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions.
  • Clear understanding of quality assurance and stakeholder engagement as well as workflow optimization training.
  • Boosted revenue recovery efforts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 18% reduction in missed shipments.
  • Contributed to enhanced reporting.
  • Accomplished Scale House Clerk.

Accomplishments

  • Identified and corrected inputting errors within weigh tickets, saving the company an estimated 3 in potential lost revenue over 2021.
  • Collaborated with field operations to maintain consistent communication on weight discrepancies, leading to more efficient supply chain management.
  • Played a key role in safety meetings by raising issues related to weigh station procedures and implementing standard to prevent accidents.
  • Collaborated with team of 14 in the development of framework.
  • Reduced paperwork processing time by 61% by adapting a digital-first documentation process for daily reports and weigh ticket submissions.
  • Resolved 14 discrepancies in inbound and outbound truck weights, leading to financial recoveries of 3 during 2023.
  • Resolved product issue through consumer testing.
  • Developed comprehensive shift logs that improved handoff efficiency between shifts, reducing start-up delays by procedure.
  • Improved truck turnaround times by system through enhanced communication with dispatch and drivers concerning optimal loading methods.
  • Led the reconciliation of weight tickets with production output, identifying discrepancies that led to more accurate reporting and reduced waste.

Affiliations

  • Global Logistics & Supply Chain Association (GLSCA)
  • Lions Club
  • E-Z Weight Load Management Association Asana
  • National Association of Safety Professionals (NASP)
  • American Society of Safety Professionals
  • Institute for Supply Management (ISM)
  • Occupational Safety and Health Administration (OSHA) Certification Training
  • National Industrial Transportation League (NITL)
  • Certified Professional in Supply Management (CPSM) ITIL
  • Rotary International

Certifications

  • CPIM Certification (Certified in Production and Inventory Management)
  • Heavy Equipment Operator Certification (HEO)
  • Certified Hazardous Materials Manager (CHMM)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Forklift Safety Certification
  • Certified Transportation Professional (CTP)
  • First Aid/CPR Certified

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