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Skills

  • Public speaking
  • Data Management
  • Budgets
  • Process implementation
  • Team liaison
  • First Aid/CPR
  • Interpersonal and written communication
  • Communications
  • Time management and prioritization
  • Document scanning

Work Experiences

  • Achieved provider satisfaction rates of 55% %.
  • Created multi-threaded admin web applications based on system.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Collaborated with financial counselors.
  • Achieved a 77% improvement in patient adherence to care plans.
  • Created a referral system with hospice and home health services, increasing efficiency in discharging palliative care patients by 51%.
  • Addressed family concerns regarding care.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Advocated for patients with complex medical, financial, and social needs, ensuring appropriate community resources were in place and accessible.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.

Summaries

  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Opportunity to learn Mandarin was pursued in order to improve support for category populations.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Power BI advanced abilities
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • For a busy process practice, a capable Discharge Planner capable of handling all medical administrative needs.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Trained in Power BI and possesses exceptional client relations abilities.
  • Within Miscellaneous, senior Discharge Planner and outstanding performer in stakeholder engagement and cross-functional collaboration.

Accomplishments

  • Served as a liaison between insurance companies and hospital departments to secure pre-authorization for post-acute care services, reducing approval time by 4 days.
  • Resolved product issue through consumer testing.
  • Managed discharge plans for complex geriatric cases, ensuring that over 7% of patients connected with appropriate community resources for their ongoing care.
  • Reduced hospital length of stay by an average of 16 days through the development of efficient discharge workflows, optimizing inpatient bed availability.
  • Optimized resource allocation for home health services coordination, allowing for faster patient care initiation post-discharge and improving patient safety scores.
  • Proactively identified patient needs and procured necessary post-discharge resources, eliminating gaps in care transitions for 5 patients annually.
  • Spearheaded community resource referral programs, assisting over 12 families in connecting with rehabilitation and long-term care facilities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established connections with home health providers to offer patients greater access to in-home nursing and rehabilitation, resulting in a hospital readmission reduction of 70%.
  • Demonstrated leadership by facilitating complex discharge cases that required coordination across 7 health departments, securing a smooth transition for patients.

Affiliations

  • Jaycees
  • The Joint Commission – Consistent with post-care regulation compliance
  • American Public Health Association (APHA)
  • American Geriatrics Society (AGS)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Association of Rehabilitation Nurses (ARN)
  • Society of Human Resource Management
  • National Hospice and Palliative Care Organization (NHPCO)

Certifications

  • CompTIA Network+
  • Certified Public Accountant
  • Certified Healthcare Emergency Planner (CHEP)
  • Post-Discharge Care Management Certificate from Vantage
  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • Patient-Centered Medical Home (PCMH) Certification
  • Certified Specialist in Patient Data Management (CSPDM)
  • Social Work in End-of-Life and Palliative Care Certificate
  • First Aid/CPR Certified
  • Certified Professional in Healthcare Quality (CPHQ)

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