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Skills

  • First Aid/CPR
  • Business operations
  • Supervision
  • Event sales strategy
  • Staff performance evaluations
  • Staff management
  • Employee scheduling and workforce optimization
  • Budgets
  • Team management
  • Recruitment

Work Experiences

  • Achieved a 32% increase in customer satisfaction scores.
  • Consistently met project deadlines.
  • Coordinated closely with local farmers to develop farm-to-table offerings, boosting profitability through exclusive product lines by $2.
  • Collaborated with the marketing team.
  • Boosted weekly sales revenue by $16.
  • Implemented a method program and effectively managed employee errors, resulting in a 17% reduction in overall waste.
  • Achieved a 41% improvement in service times.
  • Conducted formal evaluations.
  • Contributed to increased customer interaction.
  • Achieved additional revenue growth of $17 per quarter.

Summaries

  • Accomplished Delicatessen Assistant Manager known for leading a seamless transition to framework ordering systems and reducing order errors by 59%, ensuring customer satisfaction.
  • Achieved a 51% retention improvement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Achieved 77% growth in sales in 2024.
  • Adept in long-term strategic planning.
  • Analyzed sales data to optimize inventory.
  • Adept at cross-functional team collaboration.
  • Collaborated with marketing teams to enhance promotional efforts, leading to a 33% improvement in brand visibility and recognition, contributing significantly to store success.

Accomplishments

  • Implemented a customer feedback system for continuous improvement, which resulted in a 61% increase in positive reviews over a span of the past year.
  • Established a system for tracking deli waste, identifying inefficiencies and reducing material loss by 47% within the first quarter.
  • Achieved health and safety compliance audits with a 15% pass rate by consistently enforcing company policies and government regulations.
  • Led team through system, achieving a 51% sales increase compared to the previous year.
  • Implemented highly successful cross-training program, ensuring team agility and reducing reliance on specific staff by 41%.
  • Implemented inventory management system improvements, resulting in reduced waste by 48% and cutting costs by $17.
  • Trained and mentored 15 employees, advancing staff efficiency and improving service time by 11%.
  • Documented and resolved method which led to category.
  • Managed 3-day project implementing new workflows for faster service, which decreased wait time by 77%.
  • Promoted safe food handling procedures during peak periods, resulting in 10% improvement during internal quality audits.

Affiliations

  • Food Business Network Alliance
  • National Restaurant Association (NRA)
  • American CULINARIAN Network
  • Foodservice Management Professional (FMP) Certification
  • Society of Human Resource Management
  • Lions Club
  • National Association of Social Workers
  • Certified Foodservice Professional Designation
  • Local Rotary Club for Community Leadership
  • International Council of Shopping Centers (ICSC)

Certifications

  • Retail Food Safety and Sanitation Certification - 2017
  • ServSafe
  • Workplace Conflict Management Certification - Vantage, 2017
  • Certified Leader in Innovation in Retailing - Brightline, 2017
  • Workplace Organization (5S) Certification - Meridian, 2019
  • Project Management Professional (PMP)
  • ServSafe Manager Certification – 2022
  • Lean Six Sigma Yellow Belt - Northwind 2024
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)

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