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Skills

  • System upgrades
  • Multilingual communication skills
  • Relationship development
  • Data Loss Prevention Strategies
  • Software testing
  • Cybersecurity threat mitigation
  • Customer experience improvement processes
  • Organization
  • Project organization
  • Compliance with industry standards (e.g., ITIL, ISO)

Work Experiences

  • Coordinated cross-department initiatives.
  • Achieved a 100% on-time recovery rate.
  • Adhered to project timelines.
  • Completed resolution in 12 months.
  • Automated troubleshooting procedures.
  • Aided in achieving Excellence Award for operational excellence.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.
  • Collaborated with vendors to ensure timely procurement and installation of Asana, adhering to project timelines and reducing delays by 12 weeks.
  • Achieved results within 2023.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Accomplished NOC Manager skilled in incident management.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 58% drop in potential network issues.
  • Adjusted shift schedules strategically.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With a focused and creative approach, the resourceful System Administrator consistently responds to a wide range of technical challenges.
  • Achieved certification compliance within 18 months.
  • Costs were consistently reduced while profits were increased.
  • Committed NOC Manager with a focus on cybersecurity.

Accomplishments

  • Improved SLA compliance from 48% to 84% within 2020, by refining operational processes and optimizing resource allocation.
  • Decreased ticket escalations by 19% through enhanced first-tier resolution techniques and training.
  • Worked with cross-functional teams to reduce configuration drift by 85%, ensuring accuracy in network setting baselines.
  • Collaborated with team of 5 in the development of procedure.
  • Established automated alerting systems for critical services using standard, reducing manual intervention by 31%.
  • Improved employee retention rates by 46% through the institution of ongoing training and career development programs.
  • Collaborated with international stakeholders to create a standardized escalation policy, cutting response times by 5 minutes per incident.
  • Conducted bi-annual disaster recovery drills, ensuring 25% readiness and compliance with recovery objectives.
  • Developed vendor relationships to ensure reduced procurement time of Tableau, improving project delivery timelines by 24%.
  • Reduced repetitive service failures by 23% through the creation and implementation of preventative maintenance protocols.

Affiliations

  • Security Industry Association (SIA)
  • Project Management Professional Certification (PMP) holder, focused on IT services
  • Certified Information Security Manager (CISM) Professional Status
  • Association for Computer Operations Management (AFCOM)
  • IT Service Management Forum (itSMF)
  • Member of the Institute for Applied Network Solutions (IANS)
  • Experience with Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Protection Professional (CDPP) - Focus on NOC
  • International Association of Administrative Professionals
  • Telecommunications Industry Association (TIA) - Network Infrastructure Standards Participation

Certifications

  • Google Cloud Professional Network Engineer
  • Microsoft Certified: Azure Network Engineer Associate
  • Certified Public Accountant (CPA)
  • MikroTik Certified Network Associate (MTCNA)
  • Certified Data Center Management Professional (CDCMP)
  • First Aid/CPR Certified
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Professional (CCNP)
  • ITIL Foundation Certification

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