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Skills

  • Team building
  • Slot machine operations
  • Metric equipment
  • Effective communication with team and management
  • Risk management
  • Funds reconciliation
  • Accuracy in documentation
  • Communications
  • Cross-departmental coordination
  • Inventory management

Work Experiences

  • Requested official identification and verified details, adhering to strict legal standards for underage sales for program purchases.
  • Answered inquiries.
  • Adhered to strict company compliance protocols.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with Raleigh regulatory bodies to ensure full compliance with state and local gaming control procedures.
  • Assisted with comprehensive internal audits.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with compliance to identify and eliminate bottlenecks in the reporting process, cutting wait times by 82%.
  • Oversaw the delivery of procedure project by program team, which resulted in framework.

Summaries

  • Efficient and quality-oriented, with a knack for cash handling and customer service.
  • Adhered to compliance standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Drop Team Member is a multi-talented Drop Team Member who is consistently rewarded for planning and operational improvements.
  • Committed to securing high-value financial transactions.
  • A highly proficient Drop Team Member responsible for coordinating the secure transport of cash vehicles totaling $7 weekly, while also achieving Outstanding Service Award in regulatory compliance.
  • Actively looking for a Drop Team Member opportunity where I can put my extensive knowledge of casino floor and cashier functions to good use.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with finance and security teams to mitigate discrepancies and ensure oversight of transactions exceeding $4, resulting in a secure and error-free drop process.
  • A track record of evaluating slot machine functionality and resolving problems.

Accomplishments

  • Integrated Jira to streamline cash reporting, decreasing daily accounting time by 66% and improving cash flow accuracy.
  • Assisted in the onboarding and training of new team members, improving departmental efficiency and onboarding time by 52%.
  • Improved team coordination by creating a shared schedule, enhancing workflow efficiency by 81% and reducing processing bottlenecks.
  • Secured Certification in metric, contributing to enhanced understanding and accuracy in cash management and financial reporting.
  • Developed and implemented new filing system that enhanced the department's ability to retrieve financial records easily, reducing search time by 51%.
  • Accurately processed and audited cash drops of up to 18 daily, resulting in an error-free processing rate of 56%.
  • Maintained strict confidentiality of financial data, ensuring compliance with both company standards and program requirements.
  • Reduced cash discrepancy occurrences by 19% through diligent financial report cross-verification and system data alignment.
  • Identified and proposed improvements in drop team procedures, resulting in a 18% reduction in manual entry errors and streamlined operations.
  • Performed daily cash count audits, ensuring full compliance with company’s internal financial protocols and audit trails, leading to 79% improvement in report accuracy.

Affiliations

  • Leading Casino Efficiency and Andon Systems Group
  • International Association of Gaming Advisors
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • National Cash Handlers Association
  • Global Association of Inventory Management Experts
  • Lions Club
  • National Association of Casino and Gaming Operations Professionals
  • Jaycees
  • Banking and Transactions Professionals Alliance

Certifications

  • Certified Public Accountant (CPA)
  • Certified Operations Specialist (COS) – Northwind
  • Diploma in Logistics and Supply Chain Management - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Process Optimization Manager - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Team Leadership Professional - Ironclad Systems
  • Certified Customer Service Manager (CCSM) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Data Privacy Solutions Engineer (CDPSE) - Cedar Works

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