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Skills

  • Supervision
  • Stakeholder management
  • IT Service Management (ITSM) process customization
  • SAP troubleshooting
  • Agile methodologies
  • SAP implementation
  • Certified in SAP Solution Manager
  • Relationship development
  • Audit compliance collaboration
  • Operational improvement

Work Experiences

  • Created SAP initiatives and oversaw their implementation.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Collaborated with external auditors on compliance tracking via SAP Solution Manager, ensuring Six Sigma standards and regulatory requirements were consistently met.
  • Reviewed technical documentation and procedures for process and initiative.
  • Aligned SAP Solution Manager deployments with organizational goals.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Averted potential revenue losses of $12.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Consulted with procedure stakeholders post-implementation to ensure the ongoing success of SAP Solution Manager, leading to a customer satisfaction score of 40%.
  • Collaborated with client-side technical teams.

Summaries

  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved 41% faster system response times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Analytical and adaptable, with a strong desire to drive business solutions that will ensure long-term success.
  • Costs were consistently reduced while profits were increased.
  • Configured and monitored SAP Solution Manager.
  • Strengths in budget management and risk assessment backed up by Computers Software training.
  • Consistently delivered smooth transitions.
  • Automated ALM tasks within SAP Solution Manager.

Accomplishments

  • Created and facilitated training sessions for 11 employees globally on SAP Solution Manager’s best practices, driving 24% higher user adoption rates.
  • Collaborated with team of 9 in the development of framework.
  • Implemented proactive system monitoring and bottleneck identification processes, reducing downtime by 79% across 5 critical systems.
  • Resolved product issue through consumer testing.
  • Strengthened cross-departmental coordination by integrating SAP Solution Manager into project governance, ensuring 6 successful on-time project deliveries.
  • Developed and maintained a customer-specific SAP monitoring solution that reduced operational disruptions by 60%.
  • Led a comprehensive SAP monitoring revamp for a region-wide deployment, resulting in 45% faster issue detection and resolution.
  • Partnered with third-party vendors to ensure timely system updates, resulting in improved vendor SLA compliance by 20%.
  • Managed and provided global user support to 5 employees, resulting in sustained system uptime of 21% and effectively reducing incident escalations.
  • Turned around an underperforming project by reconfiguring SAP Solution Manager's landscape, delivering the solution 2 weeks ahead of schedule with 82% fewer issues than forecasted.

Affiliations

  • Being a certified ITIL practitioner (2020), aiding in incident management and process improvement using SAP Solution Manager.
  • Participant in ASUG (Americas' SAP Users' Group) workshops, focusing on using SAP Solution Manager for large-scale system deployments.
  • Participation in the Cybersecurity Association of Phoenix, with education centered on safeguarding SAP System Manager environments.
  • American Society of Safety Professionals
  • Jaycees
  • Regular attendee at the SAP Sapphire Now conference to maintain awareness of new releases and updates in SAP Solution tools.
  • Certified member of ISACA, focusing on governance and compliance frameworks crucial for SAP Solution Manager-driven projects.
  • Certificated by the Service Desk Institute (2017) fostering skills in incident resolution via ITIL integration with SAP.
  • National Association of Social Workers
  • Participant in the Project and Resource Management Society (PRMS), gaining exposure to global project management methodologies implemented in SAP.

Certifications

  • SAP Certified Business Process Expert - SAP Solution Manager
  • Certified Information Technology Infrastructure Library (ITIL) Intermediate
  • SAP Certified Application Associate - Sales and Distribution, ERP 6.0
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Business Analysis Professional™ (CBAP®)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Project Management Professional (PMP)
  • SAP Certified Technology Associate - SAP S/4HANA System Administration

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