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Skills

  • Product development expertise
  • Organization
  • Relationship development
  • Systems administration
  • Problem resolution
  • First Aid/CPR
  • Business requirements gathering and analysis
  • Supervision
  • Stakeholder management
  • SAP implementation

Work Experiences

  • Collaborated with external auditors on compliance tracking via SAP Solution Manager, ensuring Six Sigma standards and regulatory requirements were consistently met.
  • Consulted on security compliance and GDPR requirements.
  • Identified potential framework sales and cross-selling opportunities during the delivery of support services.
  • Used client feedback to tailor solutions to the company's requirements.
  • Collaborated with management and stakeholders to reduce risk and downtime.
  • Consulted with procedure stakeholders post-implementation to ensure the ongoing success of SAP Solution Manager, leading to a customer satisfaction score of 40%.
  • Collaborated with client-side technical teams.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Created SAP initiatives and oversaw their implementation.
  • Collaborated with external auditors on compliance tracking.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Through SAP management, well-versed in evaluating current processes and implementing improvements to meet business objectives.
  • Subject matter expert on ServiceNow with exceptional skills and knowledge in risk assessment.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • SAP Solution Manager Consultant with 8 years' experience in SAP implementation and management.
  • Driven SAP Solution Manager Consultant with 10 years of positive Computers Software performance to aid in the growth and development of Lakeside Partners.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 21% increase in operational efficiency.
  • Boosted system uptime by 9%.

Accomplishments

  • Led a comprehensive SAP monitoring revamp for a region-wide deployment, resulting in 45% faster issue detection and resolution.
  • Documented and resolved initiative which led to process.
  • Created and facilitated training sessions for 11 employees globally on SAP Solution Manager’s best practices, driving 24% higher user adoption rates.
  • Monitored key SAP landscapes through centralized dashboards, reducing repetitive manual inspections and achieving 84% quicker issue identification.
  • Turned around an underperforming project by reconfiguring SAP Solution Manager's landscape, delivering the solution 2 weeks ahead of schedule with 82% fewer issues than forecasted.
  • Implemented proactive system monitoring and bottleneck identification processes, reducing downtime by 79% across 5 critical systems.
  • Upgraded SAP Solution Manager to initiative, ensuring compatibility with third-party integrations and enhancing system stability for 64% better performance.
  • Performed a comprehensive ALM upgrade, minimizing post-upgrade system issues by 61% through detailed upfront testing protocols.
  • Enabled real-time process visibility and accountability for engineering through SAP SolMan's business process monitoring, thus slashing task backlogs by 54%.
  • Identified and resolved gaps in business process mapping using SAP Solution Manager, increasing visibility and accountability in complex workflows, leading to 45% fewer delays.

Affiliations

  • American Medical Informatics Association
  • Rotary International
  • Certificated by the Service Desk Institute (2017) fostering skills in incident resolution via ITIL integration with SAP.
  • Freemason
  • Affiliation with the Enterprise Architecture Community of Practice (EACoP), advancing skills in integrating solution-oriented enterprise systems.
  • American Society of Safety Professionals
  • Toastmasters
  • Member of the Society for Data Integration and Visualization in Business, advancing usage of SAP analytics for better business decision-making.
  • Project Management Institute
  • Regular contributor to the Solution Manager Special Interest Group (SIG), learning cross-platform techniques for streamlining implementation processes.

Certifications

  • ServSafe
  • CompTIA Security+
  • Microsoft Certified: Azure Solutions Architect Expert
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified in Risk and Information Systems Control (CRISC)
  • SAP Certification in Management Accounting (CO)
  • SAP Certified Application Associate - SAP Solution Manager
  • Certified Professional for Requirements Engineering (CPRE) - Foundation Level

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