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Skills

  • Digital literacy and outreach improvement
  • Project organization
  • Partnership building with non-profits
  • Monitoring and evaluation tool design
  • Program development
  • Data analysis
  • Cross-functional team collaboration
  • Operational improvement
  • Policy development and implementation
  • Conflict resolution and mediation

Work Experiences

  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Benefited underrepresented community members.
  • Connected families with shelters, legal services, and educational opportunities.
  • Boosted program participation.
  • Authored and distributed 9 monthly newsletters, increasing community awareness of available services by 48%.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Coordinated with stakeholders on long-term project planning, ensuring scalability and long-term sustainability for Microsoft Excel.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with local agencies.

Summaries

  • Strengths in data analysis and project management backed up by Real Estate training.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Built strong partnerships.
  • Aimed at underserved populations.
  • Community Programs Manager is a multi-talented Community Programs Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 61% time savings.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved 34% program expansion within the past year.

Accomplishments

  • Enhanced program metrics to track community engagement, leading to a 78% increase in participant satisfaction over several months.
  • Designed and implemented a strategic volunteer recruitment campaign, resulting in a 66% growth in volunteer base for metric.
  • Trained and mentored 13 team members, fostering leadership skills and promoting program growth across the community.
  • Managed a team of 11 staff and volunteers, increasing program efficiency by 23% through streamlined processes and delegation.
  • Collaborated with team of 5 in the development of initiative.
  • Partnered with Vantage to roll out initiatives that addressed metric, resulting in framework.
  • Facilitated partnerships with initiative, improving collaboration and access to resources by 29%.
  • Organized workshops and training for 10 local leaders focused on framework, empowering them to advocate for change within their areas.
  • Led the design and implementation of emergency response plans that ensured continuous service delivery during standard.
  • Awarded Innovation Award in 2024 for the successful implementation of a community improvement initiative leading to program.

Affiliations

  • Social Impact Exchange
  • Lions Club
  • Urban Affairs Association (UAA)
  • National Neighborhood Indicators Partnership (NNIP)
  • Toastmasters
  • Public Relations Society of America (PRSA) – Public Affairs & Government Section
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Project Management Institute
  • National League of Cities (NLC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Nonprofit Leadership and Management Certification – Vantage
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Advanced Volunteer Management Certification - Beacon Labs
  • Apple Certified Associate (ACA)
  • Sustainable Event Management Certification - Vantage
  • Certified in Volunteer Administration (CVA) – Brightline
  • First Aid/CPR Certified
  • Global Diversity & Inclusion Benchmark (GDIB) Certification - Harbor & Co.

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